Front Store Supervisor

Shoppers Drug Mart; Eastern Ontario; On-site; CAD 32,000 - 42,000; Full time

Job summary

Shoppers Drug Mart is seeking a team-oriented individual to manage cashier and merchandising duties, ensuring customer service excellence in a fast-paced retail environment. You will help uphold store policies, train cashiers, handle refunds and exchanges, and assist with inventory and banking tasks.

The role emphasizes maintaining store image, proper display rotation, and adherence to loss prevention standards while delivering a positive customer experience in the local community.

Qualifications

• Planning, judgement and decision making abilities are essential.
• Independent thinking related to organizing store operations is required.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manage cashier and merchandising staff to ensure policy compliance.
• Train cashiers and merchandisers in job functions.
• Provide ongoing guidance and instruction to store staff.
• Oversee loss prevention standards and manage cash office inventory tracking.
• Ensure proper store image and customer service standards are maintained.
• Handle refunds, exchanges and other customer service issues per guidelines.
• Organize shelves and displays and ensure proper rotation.
• Perform clerical and banking duties as needed.

Skills

Planning

Decision making

Problem solving

Tools

POS systems

Job description

Why this role is important?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

SUMMARY:

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction

LOSS PREVENTION:

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE:

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey

MERCHANDISING:

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL:

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

EXPERIENCE:

• Computer literate
• Organized
• Efficient time management skills