Front Store Manager

Shoppers Drug Mart; Wasaga Beach; On-site; CAD 70,000 - 90,000; Full time

Job summary

Shoppers Drug Mart is seeking a Front Store Manager to lead the Front Store (cosmetics and non-pharmacy areas) and drive excellent customer service, store standards, and profitability. The FSM will manage labor, staffing, and performance reviews, while ensuring adherence to corporate programs and core values.

The role requires strong leadership, financial acumen, and effective collaboration with the Management Team to implement strategic initiatives and maintain high customer satisfaction across

Qualifications

• Proven ability to plan and allocate resources effectively.
• Strong budgeting and expense control skills.
• Leadership and mentorship of diverse staff to achieve store goals.
• Ability to prioritize quickly and adapt to changing initiatives.
• Excellent organizational and planning capabilities.

Responsibilities

• Maintain Store Standards to optimize customer experience and profitability.
• Manage labour scheduling and use Workforce Management to maximize productivity.
• Hire or support hiring for all departments excluding Pharmacy.
• Conduct staff performance reviews and provide ongoing coaching.
• Analyze financial reports, identify trends and meet targets.
• Develop and execute strategies to improve store efficiency.

Skills

Planning, Judgement & Decision Making

Inventory Management

Leadership & Mentorship

Staff Coaching & Development

Prioritization & Organization

Job description

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES:

• Complies with Human Resources Standards
• Hires and/or supports hiring for all departments, excluding Pharmacy
• Maintains wage administration within SLPH guidelines
• Conducts probationary reviews for new hires and annual staff performance reviews
• Manages staff performance through ongoing coaching, action planning, and follow-up
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE:

• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
• Meets period, quarterly and annual targets
• Sets individual goals for departments to motivate employees and ensures goals are met
• Develops and executes strategies to improve business efficiency at the store

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Planning and preparation for Inventory Management
• Use judgment and decision making skills to control expenses
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Able to prioritize activities quickly in response to changing initiatives
• Effective organization and planning skills

EXPERIENCE:

• Previous retail management experience for a minimum of 5 years
• Demonstrated ability to drive the business, lead by example and support corporate programs
• Works effectively with management team
• Superior interpersonal, coaching and communication skills
• Strong business and financial acumen
• Strong relationship builder with key internal and external agencies