Front Store Manager

Shoppers Drug Mart; Ottawa; On-site; CAD 55,000 - 85,000; Full time

Job summary

Shoppers Drug Mart in Ottawa seeks a Front Store Manager to lead all Front Store operations (cosmetics and general merchandise, excluding Pharmacy) and drive exceptional customer service and store results. You will manage staffing, HR processes, wage administration, performance reviews, and coach a team while ensuring financial targets and core values are upheld.

The FSM will oversee operational efficiency, strategy execution, and alignment with corporate programs to enhance the shopping

Qualifications

• Previous retail management experience for a minimum of 5 years.
• Demonstrated ability to drive the business and support corporate programs.
• Strong business and financial acumen.
• Superior interpersonal, coaching and communication skills.
• Ability to prioritize activities quickly in response to changing initiatives.
• Effective organization and planning skills.

Responsibilities

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
• Ensures staffing levels are adequate to effectively operate the business.
• Hires and/or supports hiring for all departments, excluding Pharmacy.
• Drives Blue Culture, engagement, and leads and motivates staff through core values.
• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through FSM Monitoring Report.
• Meets period, quarterly and annual targets.
• Develops and executes strategies to improve business efficiency at the store.

Skills

Retail management

Leadership

Budgeting

Staff coaching

Communication

Job description

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES:

• Complies with Human Resources Standards
• Hires and/or supports hiring for all departments, excluding Pharmacy
• Maintains wage administration within SLPH guidelines
• Conducts probationary reviews for new hires and annual staff performance reviews
• Manages staff performance through ongoing coaching, action planning, and follow-up
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE:

• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
• Meets period, quarterly and annual targets
• Sets individual goals for departments to motivate employees and ensures goals are met
• Develops and executes strategies to improve business efficiency at the store

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Planning and preparation for Inventory Management
• Use judgment and decision making skills to control expenses
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Able to prioritize activities quickly in response to changing initiatives
• Effective organization and planning skills

EXPERIENCE:

• Previous retail management experience for a minimum of 5 years
• Demonstrated ability to drive the business, lead by example and support corporate programs
• Works effectively with management team
• Superior interpersonal, coaching and communication skills
• Strong business and financial acumen
• Strong relationship builder with key internal and external agencies