Community Store Supervisor - Customer Service & Leadership

Shoppers Drug Mart; Owen Sound; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount

Flexible schedules

Competitive pay

Online learning

Job summary

Shoppers Drug Mart in Owen Sound, Canada, is seeking a store operations role focused on customer service, loss prevention and merchandising within a locally owned store that is part of a national brand.

You will supervise cashier and merchandising staff, train new team members, and ensure adherence to policies while delivering excellent service to the community. The role offers flexible schedules and competitive pay in a familiar retail setting.

Qualifications

• Experience with planning, judgement and decision making.
• Ability to think independently and organize store operations.
• Problem solving to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with store policies and operating procedures.
• Trains cashiers/merchandisers in job functions.
• Provides on-going guidance and instruction.
• Implements loss prevention standards and manages cash office inventory, tracking sheets, and procedures.
• Answers inquiries regarding location of product, rainchecks, refunds, exchanges per guidelines.

Skills

Planning

Decision making

Independent thinking

Job description

Shoppers Drug Mart in Owen Sound, Canada, is seeking a store operations role focused on customer service, loss prevention and merchandising within a locally owned store that is part of a national brand.

You will supervise cashier and merchandising staff, train new team members, and ensure adherence to policies while delivering excellent service to the community. The role offers flexible schedules and competitive pay in a familiar retail setting.