Front Store Leader: Customer Experience & Merchandising

Shoppers Drug Mart Inc.; Winnipeg; On-site; CAD 30,000 - 42,000; Full time

Job summary

Shoppers Drug Mart Inc. in Winnipeg is seeking a store associate to manage cashiers, merchandising and customer service functions. You will help ensure the store presents a professional image and handles refunds and inquiries per guidelines.

The role includes supervising staff, training new hires, and enforcing loss prevention standards while maintaining housekeeping and product displays across the sales floor.

Qualifications

• Includes planning and decision making for store operations.
• Demonstrates independent thinking in organizing store tasks.
• Solves problems to maintain customer satisfaction.

Responsibilities

• Manages cashier/merchandising staff and adherence to store policies.
• Trains cashiers and merchandisers in job functions.
• Provides ongoing guidance and instruction to staff.
• Oversees loss prevention standards and cash handling processes.
• Ensures proper customer service, product location and refunds handling.
• Maintains shelves, displays and overall store image.
• Performs other duties including clerical/banking tasks as needed.

Skills

Planning, Judgement & Decision Making

Independent thinking in store org

Problem solving for customer service

Computer literate

Organized

Time management

Knowledge of products and supplies

Job description

Shoppers Drug Mart Inc. in Winnipeg is seeking a store associate to manage cashiers, merchandising and customer service functions. You will help ensure the store presents a professional image and handles refunds and inquiries per guidelines.

The role includes supervising staff, training new hires, and enforcing loss prevention standards while maintaining housekeeping and product displays across the sales floor.