Front Office Supervisor — Lead Guest Services (Flexible)

Coast Hotels Limited; Calgary; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts

Training & development

Career advancement opportunities

Job summary

Coast Hotels is seeking a Front Office Supervisor in Calgary to lead the front desk team and ensure superior guest service across all operating hours. You will handle check-ins/outs, VIP requests, and staff coaching to uphold service standards.

Requirements include 1–3 years in hospitality, a Bachelor’s or Diploma in Hospitality, and strong English communication. The role offers competitive wages, benefits, and potential career growth.

Qualifications

• Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience.
• Excellent communication (written, oral English and listening), and customer service skills
• Ability to lead and motivate others
• Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
• Experience dealing with fast-paced customer-service environments
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights

Responsibilities

• Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary
• Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage
• Reviews daily arrivals list and checks VIP notes and other special guest requests Monitors the quality of work and provides feedback on the degree to which operational standards are met
• Communicates goals to others, including team members, other Leaders, etc
• Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth
• Other duties as required

Skills

Customer service

Communication

Leadership

Conflict resolution

Problem solving

Hospitality industry

Education

Bachelor's Degree or Diploma in Hospitality

Job description

Coast Hotels is seeking a Front Office Supervisor in Calgary to lead the front desk team and ensure superior guest service across all operating hours. You will handle check-ins/outs, VIP requests, and staff coaching to uphold service standards.

Requirements include 1–3 years in hospitality, a Bachelor’s or Diploma in Hospitality, and strong English communication. The role offers competitive wages, benefits, and potential career growth.