Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Calgary; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

Concord Hospitality Enterprises in Calgary Downtown is seeking a Front Desk Agent to serve as the welcoming hub of our hotel. You will greet guests, process check-ins and check-outs, and assist with requests to ensure a seamless stay.

You will need a friendly, professional demeanor, strong communication, and the ability to handle busy periods with accuracy. Excellent teamwork and reliability are essential for success.

Qualifications

• Prior customer service experience in hospitality.
• Strong communication and interpersonal skills.
• Able to work in a fast-paced hotel environment.

Responsibilities

• Check guests in and out efficiently and warmly.
• Handle guest requests and resolve issues promptly.
• Answer switchboard and manage guest messages with accuracy.
• Maintain lobby appearance and ensure guest safety and security procedures.

Skills

Customer service

Hospitality knowledge

Communication skills

Education

Hospitality program graduate

Job description

Concord Hospitality Enterprises in Calgary Downtown is seeking a Front Desk Agent to serve as the welcoming hub of our hotel. You will greet guests, process check-ins and check-outs, and assist with requests to ensure a seamless stay.

You will need a friendly, professional demeanor, strong communication, and the ability to handle busy periods with accuracy. Excellent teamwork and reliability are essential for success.