Front Desk Agents / Relief Night Audit

Coast Canmore Hotel and Conference Centre; Canmore; On-site; CAD 26,000 - 38,000; Full time

Benefits offered by this job

Health care benefits (after 3 months)

On-site parking

Staff Accommodation

Gym, Pool, Hot tub access

Discount card for Shops of Canmore

Job summary

Coast Canmore Hotel and Conference Centre in Canmore, AB, is seeking a full-time Guest Service Agent to welcome guests and manage check-ins/outs with accuracy.

You will provide local information, assist with billing, answer calls, and collaborate with other departments to ensure a memorable guest experience.

The role requires outstanding customer service, English proficiency, and a positive, professional attitude; previous hospitality experience is preferred.

Qualifications

• Experience in Guest Services, with a strong knowledge of Bow Valley.
• Must have great communication skills and speak, read, and understand English.

Responsibilities

• Greet guests in a friendly, professional manner.
• Check-in and check-out guests daily with accuracy.
• Address guest concerns and resolve issues promptly.
• Answer phones professionally and manage emails/OTAs.
• Provide local area information and book tours/activities for guests.

Skills

Customer service

Communication skills

Attention to detail

English proficiency

Job description

We are seeking a full-time Guest Service Agent. Shifts will vary from 7 am to 11 pm.

We are a 164-room hotel with full conference facilities and a restaurant, Table Food+Drink www.coastcanmorehotel.com.

Looking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail.

You will be providing excellent first impressions to guests whilst ensuring the highest level of guest service and following standards and procedures.

With a combination of passion for the job and the right communication with other departments, you have the ability and empowerment to make the guests' experience more memorable.

A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests and exceed guest expectations.

Must have great communication skills and speak, read, and understand English

Duties include:

• Always greet guests in a friendly, professional, and welcoming manner
• Engage each guest as a unique individual and listen attentively to their requests
• Perform check-ins and check-outs of guests daily with accuracy
• Listen to guest complaints/concerns and resolve issues in a professional and timely manner
• Answer the telephone in a timely and professional manner
• Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of the shift
• Anticipate and address guests' service needs
• Ensure billing is accurate and assist guests with billing queries
• Reply to all incoming emails and correspondence in OTAs in a timely and professional manner
• Provide local area information with accuracy and provide personal preferences to guests, including booking tours and activities for guests as required
• Comply with Coast Canmore Hotel policies and procedures
• Learn and adhere to all fire and emergency procedures
• Other duties and tasks as assigned by the Supervisor or Manager

Experience:

• Experience in Guest Services, with a strong knowledge of Bow Valley, is preferred
• Exceptional interpersonal skills to enhance the service standards throughout the operation

Preferred - If already in the country and can start immediately

Benefits:

• Health care benefits (after 3 months of employment)
• Discounted staff meals
• Gym, Pool, Hot tub access
• Company events during the summer
• Discount card for Shops of Canmore
• On-site parking
• Staff Accommodation