Front Office Supervisor

Placements24; Kimberley; On-site; CAD 14,000 - 24,000; Full time

Benefits offered by this job

Medical aid contributions

Retirement fund options

Staff meals

Uniform provided

Employee discounts

Job summary

Placements24 in Kimberley is seeking a motivated Front Office Supervisor to support the Front Office Manager and ensure a seamless guest experience from arrival to departure. You will supervise the front desk team, handle inquiries, and oversee check-ins and check-outs, while upholding service standards.

This role offers a path for leadership in hospitality within a supportive team. The ideal candidate has 2+ years in front desk or guest services, 1+ year in supervision, strong communication,

Qualifications

• 2+ years in front desk/guest services with at least 1 year in supervision.
• Proficient in hotel PMS and cash handling.
• Strong communication and customer-centric approach.

Responsibilities

• Supervise daily front desk operations and guest check-in/check-out.
• Train and mentor front desk agents on service standards.
• Respond to guest inquiries and resolve issues promptly.
• Balance tills and ensure accurate posting of charges.
• Coordinate with housekeeping/maintenance on room inventory.
• Uphold hotel standards for guest service and appearance.

Skills

Front desk experience

Supervisory experience

PMS (Property Management System)

Communication

Customer focus

Flexible shifts

Tools

PMS

Job description

About the Role

Our client, a well-regarded hotel in Kimberley, is seeking a motivated and detail-oriented Front Office Supervisor to support the Front Office Manager. This role is instrumental in ensuring a positive and efficient guest experience from the moment they arrive. You will supervise the front desk team, handle guest inquiries and requests, manage check-ins and check-outs, and ensure all operational procedures are followed correctly. This is a fantastic opportunity for someone with a passion for hospitality and leadership, looking to grow their career within a supportive team environment in the Northern Cape.

Key Responsibilities

• Supervise daily front desk operations, ensuring efficient guest check-in and check-out processes.
• Train and mentor front desk agents, providing guidance on service standards and operational procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure accurate posting of charges, cash handling, and balancing of the front desk till.
• Assist with room inventory management and communicate effectively with housekeeping and maintenance departments.
• Uphold hotel standards for guest service, appearance, and conduct.

Requirements

• Minimum of 2 years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity.
• Proficiency in hotel property management systems (PMS).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work flexible shifts, including weekends and public holidays.
• A professional appearance and positive attitude are essential.

Benefits

• Competitive salary with potential for overtime pay.
• Medical aid contributions and retirement fund options.
• Staff meals and uniform provided.
• Employee discounts on hotel services.
• A supportive work environment in Kimberley.