Front Desk Supervisor: Guest Experience Leader

Placements24; Kimberley; On-site; CAD 14,000 - 24,000; Full time

Benefits offered by this job

Medical aid contributions

Retirement fund options

Staff meals

Uniform provided

Employee discounts

Job summary

Placements24 in Kimberley is seeking a motivated Front Office Supervisor to support the Front Office Manager and ensure a seamless guest experience from arrival to departure. You will supervise the front desk team, handle inquiries, and oversee check-ins and check-outs, while upholding service standards.

This role offers a path for leadership in hospitality within a supportive team. The ideal candidate has 2+ years in front desk or guest services, 1+ year in supervision, strong communication,

Qualifications

• 2+ years in front desk/guest services with at least 1 year in supervision.
• Proficient in hotel PMS and cash handling.
• Strong communication and customer-centric approach.

Responsibilities

• Supervise daily front desk operations and guest check-in/check-out.
• Train and mentor front desk agents on service standards.
• Respond to guest inquiries and resolve issues promptly.
• Balance tills and ensure accurate posting of charges.
• Coordinate with housekeeping/maintenance on room inventory.
• Uphold hotel standards for guest service and appearance.

Skills

Front desk experience

Supervisory experience

PMS (Property Management System)

Communication

Customer focus

Flexible shifts

Tools

PMS

Job description

Placements24 in Kimberley is seeking a motivated Front Office Supervisor to support the Front Office Manager and ensure a seamless guest experience from arrival to departure. You will supervise the front desk team, handle inquiries, and oversee check-ins and check-outs, while upholding service standards.

This role offers a path for leadership in hospitality within a supportive team. The ideal candidate has 2+ years in front desk or guest services, 1+ year in supervision, strong communication,