Front Office Representative - Primary Care

IMS Care Center; Eastern Ontario; Presencial; CAD 46 000 - 74 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401K plan

Resumo da oferta

IMS Care Center in Prescott is seeking a Front Office Representative for the Primary Care Clinic. The role focuses on answering calls, scheduling, check-in/out, and patient assistance.

Training on insurance verification and billing procedures is provided as part of the position. The ideal candidate has strong customer service, communication, and organizational skills, with experience using Athena or similar scheduling systems.

Qualificações

• 1+ year of customer service experience.
• Experience with Athena system is a plus.
• Strong communication and organizational skills.

Responsabilidades

• Answer phone and route to appropriate staff.
• Schedule patients, check in/out, verify demographics.
• Verify insurance information and scan insurance cards.
• Collect co-pays and explain billing procedures to patients.
• Prepare and verify forms for provider visits and maintain patient files.
• Coordinate and manage clinic schedules and reminders.
• Assist with balance checks and end-of-day cash reconciliation.
• Provide excellent customer service and support to patients.

Conhecimentos

Customer service

Phone support

Scheduling

Formação académica

High School Diploma or GED

Ferramentas

Athena system

Descrição da oferta de emprego

Front Office Representative - Primary Care

• Posted on November 11, 2026

Locations

Showing 1 location

Prescott Prescott, AZ 85301, USA

• Administrative Support
• Full-Time
• Requisition #: FRONT002283

Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Primary Care Clinic in Prescott. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities:

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Give patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Schedules appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Reviews account for balances due. Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
• Answers all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
• Makes reminder calls for next day appointments. Follows up on “no show” patients on a daily basis
• Provides excellent customer service and assistance to patients of the practice
• Pulls faxes and disseminate to the appropriate individual
• Communicates patient’s problem/complaint to the practice manager
• Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers. Notifies manager of any reconciliation shortages immediately
• Arranges transportation/interpretation for patients if needed
• Scan documents into Athena

Requirements:

• At least 1 year of customer service skills and experience
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Computer skills using Microsoft software, scheduling software, and e-mail applications
• The ability to work in a constant state of alertness and in a safe manner

Education:

• High School Diploma or GED

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Behaviors

Preferred

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Experience

Required

At least 1 year of customer service skills and experience

Preferred

Previous experience with Athena system a plus

Computer skills using Microsoft software, scheduling software, and e-mail applications

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.