Front Desk Receptionist

Rise People, Inc.; Mississauga; On-site; CAD 21,000 - 30,000; Full time

Job summary

iScope Concussion and Pain Clinics in Mississauga is seeking a Front Desk/Receptionist to ensure smooth operations at the outpatient clinic, greet patients, handle appointments, billing to insurances, and maintain records.

The role requires a high school diploma, medical office experience, EMR proficiency, strong organizational and communication skills, and a welcoming, multi-tasking attitude in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in a rehab/clinical setting is preferred.
• Proficiency with EMR systems and standard office software is essential.

Responsibilities

• Warmly greet patients and guide them to the reception area.
• Maintain clean and welcoming reception and lobby spaces.
• Check reception voicemail and email; respond promptly and escalate as needed.
• Coordinate with therapists and scheduling coordinators to book appointments.
• Create and maintain accurate patient records following privacy guidelines (PIPA).
• Prepare billings and collect patient payments accurately per procedures.
• Provide administrative support to the Clinic Manager as needed.
• Promote a culture of safety within the clinics.
• Place supply orders, receive items, and manage inventory records.

Skills

Customer service

Communication

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Medical office assistant training (plus)

Tools

EMR systems

Office software

Job description

Days of work:

Monday to Friday, 8:30am-4:30pm

iScope Concussion & Pain Clinics is a specialized treatment and assessment centre offering a range of services and treatments with several locations across Canada. Our clinics use a variety of diagnostic tools to identify the root cause of a patient’s pain. Our team of highly skilled Physicians and Allied Health Professionals work together and provide a personalized treatment plan so our patients can feel better sooner. We are committed to helping patients manage their pain effectively and improve their quality of life, in addition to a seamless and positive healthcare experience while providing a high standard of care.

ROLE SUMMARY:

The Front Desk/Receptionist will play a crucial role in ensuring the efficient and smooth operation of our outpatient clinic. They will be responsible for providing excellent customer service to our patients, billing to insurances, managing appointment bookings, maintaining patient records, and providing administrative support to the clinic staff.

KEY RESPONSIBILITIES:

• Warmly welcome patients as they arrive at the clinic, ensuring a positive and welcoming experience.


• Maintain the cleanliness and tidiness of the reception area and lobby to ensure a welcoming environment for patients.


• Regularly check reception voicemail and email, responding to inquiries and messages promptly and escalating concerns as needed.


• Collaborates with therapists and the Rehabilitation Scheduling Coordinators to ensure patient appointments are booked accordingly and make necessary adjustments.


• Create and maintain accurate patient records, including confidential information such as change of address, change in physicians, adjusters, or pharmacy, consent forms and test results, while adhering to PIPA guidelines.


• Prepare billings and collect patient payments, ensuring accuracy and compliance with billing procedures.


• Provide administrative support to the Clinic Manager as needed.


• Promote a culture of safety within the clinics.


• Places supply orders with external suppliers, receive supplies and distribute accordingly. Keeps an inventory record for future supply orders. Checks invoices when applicable against orders and supplies received. Contacts suppliers to obtain and/or provide general information when needed.


• Identify areas for process improvement and efficiency within the clinic and propose solutions to enhance operations.


• Performs other related duties as required.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent; additional medical office assistant training is a plus.


• Prior experience in a rehab clinic is required

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency in using office software and electronic medical record (EMR) systems.


• Strong organizational and multitasking skills.


• Knowledge of PIPA regulations and patient confidentiality.


• Excellent communication and interpersonal abilities.


• Attention to detail and a commitment to accuracy.


• Excellent customer service skills, warm and friendly disposition, willingness, and appetite for helping clients/ patients, ability to adapt to change.


• Proven efficiency and ability to work in a fast-paced environment.


• Outstanding phone etiquette and a positive attitude are essential to this role.


• Demonstrates professionalism, empathy, and can act as a team player.


• Ability to multi-task, organize, and prioritize changing workloads and schedule variances.

iScope Concussion and Pain Clinics is committed to providing accommodation for people with disabilities. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs. iScope provides the necessary resources and support to ensure the health and safety of our employees. We encourage open communication regarding safety concerns and actively seek input from our team members to continually improve our safety measures.

Job Types:

Full-time, Hourly, Permanent

Schedule:

Monday to Friday

Ability to commute/relocate:

Reliably commute or plan to relocate before starting work (required)

Experience:

Front Desk in rehab clinic: 1 year (required)