Patient Administrative Associate - ICP Ambulatory Care Services - Regular Full-Time 2026-19255 (2026-19255)

Sunnybrook; Toronto; On-site; CAD 30,000 - 39,000; Full time

Job summary

Sunnybrook Health Sciences Centre is seeking a detail-oriented Administrative Assistant to provide clerical support for clinics, schedule appointments, greet patients, and manage referrals. The role requires strong communication, multitasking, and proficiency with Outlook, MS Office, and health care software; collaboration with care teams is essential.

Weekend/shift flexibility may apply. Qualified candidates will have a Medical Office Administration credential with healthcare experience,

Qualifications

• Completion of Medical Office Administration program or the equivalent combination of education and experience
• One year of Administrative/Business experience required, in a health care setting preferred
• Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook, MS Office , Accuro & Zoom
• Strong attention to detail, excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Proven ability to respond effectively in stressful situations
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Effective time management skills and ability to multitask is essential
• Advanced organizational skills and ability to prioritize in a fast-paced environment
• Excellent interpersonal skills and demonstrated ability to work in an inter-professional team
• Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
• Demonstrated satisfactory attendance and punctuality required

Responsibilities

• Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
• Receive email referrals from teams and organize and follow-up
• Monitor email and respond to patients
• Performs telephone and reception duties.
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Greet patients on arrival
• Register patients and update patient information
• Schedule appointments and prepare patient schedule
• Coordinate diagnostic procedures
• Prepare charts
• Order supplies
• Coordinate with Integrated Community Program - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teams clinic as needed
• Other administrative duties as required
• Support clinics scheduling and coverage

Skills

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Customer service

Multitasking

Time management

Organizational skills

Punctuality

Typing 40 wpm

Education

Medical Office Administration program

Tools

Outlook

MS Office

Accuro

Zoom

PHS/PAS

QuadraMed

Sunnycare

Job description

• Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
• Receive email referrals from teams and organize and follow-up
• Monitor email and respond to patients
• Performs telephone and reception duties.
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Greet patients on arrival
• Register patients and update patient information
• Schedule appointments and prepare patient schedule
• Prepare charts
• Order supplies
• Coordinate with Integrated Community Program - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teams clinic as needed
• Other administrative duties as required
• Support clinics scheduling and coverage

Summary Of Duties

• Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
• Receive email referrals from teams and organize and follow-up
• Monitor email and respond to patients
• Performs telephone and reception duties.
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Greet patients on arrival
• Register patients and update patient information
• Schedule appointments and prepare patient schedule
• Coordinate diagnostic procedures
• Prepare charts
• Order supplies
• Coordinate with Integrated Community Program - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teams clinic as needed
• Other administrative duties as required
• Support clinics scheduling and coverage

Qualifications/Skills

• Completion of Medical Office Administration program or the equivalent combination of education and experience
• One year of Administrative/Business experience required, in a health care setting preferred
• Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook, MS Office , Accuro & Zoom
• Strong attention to detail, excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Proven ability to respond effectively in stressful situations
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Effective time management skills and ability to multitask is essential
• Advanced organizational skills and ability to prioritize in a fast-paced environment
• Excellent interpersonal skills and demonstrated ability to work in an inter-professional team
• Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
• Demonstrated satisfactory attendance and punctuality required