Administrative Support III

Primary Care Alberta; Calgary; On-site; CAD 35,000 - 43,000; Full time

Job summary

Primary Care Alberta is seeking an Administrative Support III (Receptionist) at the South Health Campus Family Medicine Teaching Centre. You will manage appointment scheduling, handle patient information in Med Access EMR, and coordinate communications to ensure smooth clinic operations.

Requires 2–5 years of reception experience in a Primary Care setting, proficiency in MS Office, and the ability to work day/evening shifts while maintaining confidentiality and a strong work ethic.

Qualifications

• Completion of Grade 12 or equivalent.
• 2 - 5 years of recent reception experience in a Primary Care Clinic.
• 2 - 5 years of experience with Med Access EMR, Netcare and Right Fax.
• Current BLS and ability to work day/evening shifts.
• Proficient computer skills including Word, Excel and PowerPoint.
• Ability to lead a team and manage changing priorities with confidentiality.

Responsibilities

• Schedule patient appointments and manage demographic data in Med Access EMR.
• Answer and direct all incoming calls and relay messages accurately.
• Facilitate smooth communications via paging, voicemail, fax, and email.
• Greet patients, visitors, and staff and direct to appropriate areas.

Skills

Reception experience

Communication skills

Microsoft Office

Time management

Team leadership

Confidentiality

Education

Grade 12 or equivalent

Tools

Med Access EMR

Netcare

Right Fax

Job description

The South Health Campus Family Medicine Teaching Centre is recruiting for an administrative star for our reception team. The Administrative Support III (Receptionist) position is responsible for the competent performance of and a strong commitment to a range of clerical activities that contribute to the clinical work in a patient medical home setting. The successful candidate is responsible for scheduling patient appointments, obtaining demographic and health information and entering the information into the Med Access Electronic Medical Record (EMR). Using the Med Access EMR, you can track, follow up and initiate action with patients for missed appointments, no-show appointments, and cancellations as per clinic policy. The successful candidate will also receive and direct all incoming calls, handle inquiries, take and relay accurate messages, and assist in facilitating smooth communications through paging of staff, voicemail, faxing and emails. Duties also include greeting patients, visitors, and staff and directing them to the appropriate area.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Academic Teaching Centres
• Primary Location: South Health Campus
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 12-NOV-2026
• Employee Class: Regular Full Time
• Date Available: 07-DEC-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Academic Teaching Centres
• Primary Location: South Health Campus
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 12-NOV-2026
• Employee Class: Regular Full Time
• Date Available: 07-DEC-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

2 - 5 years of recent reception experience in a Primary Care Clinic.2 - 5 years of recent experience with Med Access Electronic Medical Record (EMR), Netcare and Right fax.Current BLS.Ability to work Day and Evening shifts.Proficient computer skills, including Microsoft Office (specifically Word, Excel, and PowerPoint).Ability to provide leadership in a team environment.Strong work ethic, self-motivated, innovative and ability to work independently.Ability to effect change, support change management.Exceptional attention to detail.Ability to contribute to a positive work environment.Demonstrate communication, problem solving, and organizational skills.Ability to maintain confidentiality with all aspects of information in accordance with practice, Provincial and Federal regulations.Ability to work with multiple, changing priorities, and effectively manage time.Knowledge of Primary Care Networks (PCNs).Demonstrated ability to work in a high intensity environment.Excellent communication skills in both verbal and writing with Physicians/Learners/Clinic Staff/Allied Health Team.Participate in clinic, department and PCN research projects and committees.

Preferred Qualifications:

As Required.

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