Front Office Registrar, SHMA St Johns. Full Time, Day Shift

Summit Healthcare External; San Juan de Terranova; Presencial; CAD 46.000 - 66.000; Jornada completa

Descripción de la vacante

Summit Healthcare is seeking a friendly front office coordinator to provide organizational and patient registration support. You will greet patients, collect demographics, and assist with scheduling and insurance verification while delivering compassionate service in a fast-paced environment.

The role requires accurate data entry in the EHR, handling co-pays, and maintaining a tidy lobby while upholding SHINE Behavioral Guidelines and company policies.

Formación

• High School diploma or better.
• Medical Terminology knowledge preferred.
• Experience with cash handling and front desk operations.
• Familiarity with insurance verification and patient demographics.

Responsabilidades

• Register patients in the EHR and verify demographics.
• Collect co-pays, coinsurance, and outstanding balances; balance payments daily.
• Schedule appointments and testing; coordinate with clinics.
• Answer phones, direct callers, and provide courteous assistance.

Conocimientos

AIDET protocol

Customer service

Data entry

Scheduling

Educación

High School Diploma

Medical Terminology

Herramientas

EHR software

Billing software

Descripción del empleo

Job Details

Posting Details

• Posted on November 13, 2026

Locations

Showing 1 location St. Johns, AZ 85936, USA

• On-site
• Support Services
• Full-Time
• Requisition #: FRONT004141

Description

Job Summary

Responsible for providing organizational, front office support for the Summit Healthcare. Registers, pre-registers, schedule appointments, attains demographic and insurance information; and provide financial services for all patients.

Essential Functions

• Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction.
• Greets patients with a smile, makes eye contact with every patient, uses the patient name in every conversation, answers the telephone with a pleasant and helpful manner, thanks patient.
• Pre-registration/Registration of patient into Electronic Health Record (EHR).
• Collects co-pays, co-insurance, deductible, and payment on any outstanding Summit Healthcare balance for every patient. Responsible for daily balancing of payments received.
• Verifies insurance eligibility and benefits and coordinates insurance authorizations.
• Conducts accurate data entry (95% accuracy expected)
• Verifies patient information and updates as needed
• Schedules appointments and testing
• Explains processes such as registration and scheduling. Ensure that all of the patient’s questions are answered. (E)
• Introduce themselves (and coworkers when appropriate) to every patient. (I)
• Inform patient of delays and estimated wait time. (D)
• Treat all patients and visitors with courtesy and respect
• Keeps the lobby tidy and free from debris.
• Answers and distributes all phone calls, mail, and other correspondence.
• Maintains, collects, and distributes medical records.
• Prepares and verifies chart completions and registers patients.
• Appointment reminder calls.
• Orders and maintains office supplies.
• Directs patients to appropriate clinics/areas.
• Ability to work under high pressure and volume
• Individual performance will be evaluated on a daily, monthly and annual basis
• Files various paperwork and reports.
• Gather and maintain statistical information for financial reporting.
• Coordinates services with other departments.
• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Guidelines.
• Promotes the Patient Safety Standards as a core value of the organization.
• Supports the physicians as necessary.
• Meets patient satisfaction performance goals.

Other Duties

• Orders office supplies.
• Prepares medical records for archival.
• Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars.
• Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.
• Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Physical Demands

Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree. Worker is exposed to extensive computer work.

Required Education and Experience

None

Preferred Education and Experience

• Medical Terminology
• Knowledge of basic coding, i.e.: ICD-10-CM, CPT.

OSHA Exposure Category:

Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.

This is a safety sensitive position.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.