Front Office Leader: Guest Experience & Team Growth

Hyatt Hotels Corporation; Ottawa; Ibrido; CAD 65.000 - 79.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extended health benefits

RRSP matching

Complimentary hotel nights

Friends & family discounts

Complimentary meals

Discounts on food & beverage

Training & development

Great Place To Work Certified 2025

Descrizione del lavoro

Andaz Ottawa ByWard Market, part of Hyatt’s lifestyle brand, is operated by Hyatt Hotels Corporation. Hyatt emphasizes caring, inclusivity, and genuine connection as it delivers destination-inspired hospitality in the heart of Ottawa.

The Front Office Manager will lead day‑to‑day front office operations, coordinating Guest Relations, Valet, Night Audit and Bell staff to ensure seamless service, coaching colleagues, and maintaining brand standards across shifts.

Competenze

• Experience supervising front office staff.
• Excellent interpersonal and English communication skills.
• Flexible hours including mornings, evenings, weekends and holidays.

Mansioni

• Manage the front office department according to established team goals.
• Delegate tasks and supervise all front office colleagues.
• Handle all guest and internal customer complaints in a courteous and efficient manner.
• Coach, train and develop staff.
• Schedule colleagues according to occupancy, service, and costs.
• Ensure brand promise and provide excellent service to guests and internal customers.

Conoscenze

Front office management

Guest relations

Supervision

Staff training

Strumenti

Opera PMS

Hyatt systems

Descrizione del lavoro

Andaz Ottawa ByWard Market, part of Hyatt’s lifestyle brand, is operated by Hyatt Hotels Corporation. Hyatt emphasizes caring, inclusivity, and genuine connection as it delivers destination-inspired hospitality in the heart of Ottawa.

The Front Office Manager will lead day‑to‑day front office operations, coordinating Guest Relations, Valet, Night Audit and Bell staff to ensure seamless service, coaching colleagues, and maintaining brand standards across shifts.