F&B Operations Manager - Guest Experience Leader

Hard-Rock-Hotel-

Ottawa

On-site

CAD 57,000 - 75,000

Full time

5 days ago

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Job summary

Hard Rock Ottawa Hotel & Casino is seeking an Assistant Food & Beverage Manager in Ottawa, Ontario. This full-time role oversees dining rooms, outlets and gaming floor operations to deliver Hard Rock’s renowned hospitality and authentic experiences.

The ideal candidate has 2–4 years of F&B management, strong guest services, English fluency, and relevant certifications. Competitive salary and benefits are offered in a fast-paced casino environment.

Qualifications

Bachelor’s degree or equivalent combination of education and experience.
2–4 years of managing food & beverage and hospitality experience.
Strong guest-service orientation and communication skills.

Responsibilities

Oversee all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets).
Lead, coach and mentor staff; conduct training and performance reviews.
Develop and implement training programs; ensure excellent guest service and a memorable experience.
Monitor inventory, controls and cost margins; ensure accurate reporting and budgets.
Collaborate with other departments to achieve objectives and uphold brand standards.