Front Office Manager

Hyatt Hotels Corporation; Ottawa; Hybrid; CAD 65,000 - 79,000; Full time

Benefits offered by this job

Extended health benefits

RRSP matching

Complimentary hotel nights

Friends & family discounts

Complimentary meals

Discounts on food & beverage

Training & development

Great Place To Work Certified 2025

Job summary

Andaz Ottawa ByWard Market, part of Hyatt’s lifestyle brand, is operated by Hyatt Hotels Corporation. Hyatt emphasizes caring, inclusivity, and genuine connection as it delivers destination-inspired hospitality in the heart of Ottawa.

The Front Office Manager will lead day‑to‑day front office operations, coordinating Guest Relations, Valet, Night Audit and Bell staff to ensure seamless service, coaching colleagues, and maintaining brand standards across shifts.

Qualifications

• Experience supervising front office staff.
• Excellent interpersonal and English communication skills.
• Flexible hours including mornings, evenings, weekends and holidays.

Responsibilities

• Manage the front office department according to established team goals.
• Delegate tasks and supervise all front office colleagues.
• Handle all guest and internal customer complaints in a courteous and efficient manner.
• Coach, train and develop staff.
• Schedule colleagues according to occupancy, service, and costs.
• Ensure brand promise and provide excellent service to guests and internal customers.

Skills

Front office management

Guest relations

Supervision

Staff training

Tools

Opera PMS

Hyatt systems

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

72,000.00 Yearly Canadian Dollar (CAD) pay basis

Summary

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.

The Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

Efficiently manage the department according to the established team goals

Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism

Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner

Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation

Colleague training, development and performance management.

Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers

Colleague scheduling, ensuring the department is adequatelymannedaccording to occupancy,serviceand costs

Proven experience in supervising,motivatingand training others

Exceptional interpersonal, communication skills with advancedproficiencyin the English language

Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required toworkvarying schedules to reflect the business needs of the hotel, including mornings, afternoons,evening, weekdays, weekends, and holidays.

Experience with Opera and Hyatt systems would be an advantage.

Extended Health Benefits for you and your dependents and paid medical days.

Employer RRSP Matching Contributions.

Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.

Complimentary meal during shift at the colleague cafeteria

Discounts on food and beverages

Excellent training and professional development

2025 Great Place To Work Certified

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

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