Front Office Manager

Go2hr; Whistler; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Extended health benefits

Wellness Program

Discounted food and other amenities

Professional development and career增长

Fun company events

Job summary

Go2hr in Whistler, BC, is seeking a Front Office Manager to lead daily operations and deliver a luxury guest experience from arrival to departure. This hands-on role requires strong leadership and a visible presence within the hotel, upholding elevated service standards and building a highly engaged team.

The candidate will manage front desk operations, scheduling, and service recovery while coaching staff to maintain exceptional guest satisfaction in a fast-paced luxury environment.

Qualifications

• Minimum 5 years of progressive Front Office leadership within luxury hotel or resort.
• Experience leading Front Office operations with elevated guest service standards.
• Strong understanding of the luxury guest journey and service recovery.

Responsibilities

• Own and enhance the Front Office guest journey with a professional, personalized luxury experience.
• Uphold elevated service standards across Front Desk, Bell, Valet, Shuttle, and Night Audit.
• Ensure readiness for arrivals/departures, VIPs, groups, and special occasions.
• Lead escalated guest concerns with professionalism and timely follow-up.

Skills

Front Office Leadership

Luxury hospitality

Team coaching

Guest service standards

Operations planning

Job description

• Open to International applicants with valid Canadian Work permits: Yes

Exciting new full time career opportunity for a Front Office Manager responsible for the overall leadership, performance, administration and day to day operations of a luxury hotel.

This is a hands-on leadership role with direct accountability for delivering an exceptional luxury guest experience from arrival through departure. The Front Office Manager maintains a visible presence within the operation, establishs and upholds elevated service standards, and builds a highly engaged, accountable, and service-driven team.

Competitive wage starting in the range of $75,000 – $85,000 per year with full benefits plus additional perks.

Responsibilities & Qualifications

THE PERFECT CANDIDATE:

• Minimum 5 years of progressive Front Office leadership experience within a luxury hotel or resort environment, including experience at the manager, assistant manager, or comparable senior operational leadership level.
• Demonstrated experience leading Front Office operations and maintaining elevated luxury guest service standards.
• Strong understanding of the luxury guest journey, including personalized service, guest recognition, arrival and departure experiences, concierge service, and service recovery.
• Proven experience leading, coaching, developing, and holding teams accountable for performance and service standards.
• Demonstrated experience managing escalated guest concerns with professionalism, empathy, discretion, and sound judgment.
• Strong operational knowledge of Front Office functions, including scheduling, labour management, payroll, departmental expenses, and operational planning.
• Strong decision-making and problem-solving skills with the ability to remain composed and effective in a fast-paced environment.
• Excellent communication, interpersonal, organizational, and time-management skills.
• Proficiency with hotel property management systems and Microsoft Office applications.
• Hospitality or Hotel Management education is considered an asset.

RESPONSIBILITIES INCLUDE:

Guest Experience & Luxury Service Standards:

• Own and continuously enhance the Front Office guest journey, ensuring a professional, personalized, and consistent luxury experience from arrival through departure.
• Establish and uphold elevated service standards across Front Desk, Bell, Valet, Shuttle, and Night Audit operations.
• Ensure the team is prepared for daily arrivals and departures, VIPs, repeat guests, special occasions, groups, and individual guest preferences.
• Act as the senior Front Office point of contact for escalated guest concerns and service recovery, ensuring issues are resolved promptly, professionally, and with appropriate follow-up.
• Monitor guest feedback, reviews, and service trends and implement improvements where opportunities or recurring concerns are identified.

75,000-85,000

Other Perks/Benefits

ABOUT THE ROLE:

• Salary Range: $75,000 – $85,000 per year
• Schedule: full time, flexiblity aligned with hotel operations.
• Extended health benefits, Wellness Program
• Discounted food and other amenities
• Professional development and career growth opportunities
• Fun company events