Front Office Assistant Manager — Elevate Guest Experience

Accorhotel; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Pension Plan

Travel program

Wellness platform

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking an Assistant Front Office Manager to lead through service excellence and team development, reporting to the Front Office Manager and guiding staff to create memorable guest experiences.

Ideal candidates bring leadership experience, Opera PMS familiarity, and a hospitality degree; ProServe certification and a valid driver’s license are assets. This role offers a comprehensive benefits package and Canadian work eligibility.

Qualifications

• Eligibility to work in Canada is required.
• ProServe Certificate preferred.
• Degree or Diploma in Hospitality Management is an asset.
• Experience with Opera or similar system is an asset.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed.
• Handle guest concerns and notify proper areas to guarantee memorable moments for our guests.
• Ensure proper staffing and scheduling of Front Office colleagues in line with productivity and guidelines.
• Other duties as assigned.

Skills

Organized

Service oriented

Leadership

Opera system

ProServe Certificate

Driver's license

Education

Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

Fairmont Hotel Macdonald in Edmonton is seeking an Assistant Front Office Manager to lead through service excellence and team development, reporting to the Front Office Manager and guiding staff to create memorable guest experiences.

Ideal candidates bring leadership experience, Opera PMS familiarity, and a hospitality degree; ProServe certification and a valid driver’s license are assets. This role offers a comprehensive benefits package and Canadian work eligibility.