Asst Front Desk Manager CAN

Concord Hospitality Enterprises; Edmonton; On-site; CAD 43,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition assistance

Discounted room rates

Training & career growth

Job summary

The Courtyard by Marriott Edmonton Downtown in Edmonton, Canada, is seeking an Assistant Front Office Manager to lead the guest services team, drive service excellence, and improve front desk efficiency.

As a Concord Leader, you will inspire associates, manage scheduling and training, and partner with leadership to deliver outstanding guest experiences while upholding standards and budgets.

Qualifications

• Supervisory experience in front office or guest services.
• Strong communication and leadership skills.
• Ability to analyze guest satisfaction data and implement improvements.
• Familiarity with budgeting and safety programs.
• Proven ability to train and develop staff.

Responsibilities

• Inspire and lead the front desk team to deliver exceptional guest service.
• Oversee scheduling, onboarding, and performance management.
• Monitor guest satisfaction results and implement action plans.
• Support front office operations and revenue strategies.
• Ensure compliance with safety programs and corporate policies.
• Partner with leadership to manage departmental budgets.

Skills

Leadership

Communication

Guest service

Budgeting

HR compliance

Front desk systems

Tools

HR software

Front desk software

Budgeting tools

Job description

Description

The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

  Key Responsibilities:

• Support and train associates to deliver exceptional guest service and resolve concerns proactively
• Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
• Assist with front office operations, revenue strategies, and inventory management
• Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Assist in developing and managing departmental budgets and financial objectives
• Partner with the Guest Service Manager to drive service culture and operational excellence

  Qualifications:

• Previous hotel front office or guest services supervisory/management experience
• Strong knowledge of guest service standards, recovery planning, and associate training
• Ability to analyze guest satisfaction data and implement improvement strategies
• Excellent communication, leadership, and organizational skills
• Strong financial acumen and knowledge of budgeting/accounting procedures
• Familiarity with HR compliance, safety programs, and hotel systems

  Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Status: Full-Time

Compensation: $43,000 - $45,000 / Per Year

Source: Concord Hospitality