Fairmont Gold Supervisor (Full Time)

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 57,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Job summary

Fairmont Hotel Macdonald is seeking a Fairmont Gold Supervisor to lead the lounge team and uphold the Fairmont Gold standards. You will manage front desk operations, ensure accurate billing, and enhance guest experiences through personalized service.

The role requires supervisory experience in a large hotel, ProServe certification, and the ability to work weekends, mornings, and evenings in a fast-paced environment.

Qualifications

• Minimum 1 year frontline supervisory experience in a large hotel.
• Ability to work under pressure in a fast-paced environment.
• ProServe certification and legal eligibility to serve alcohol in Alberta.

Responsibilities

• Lead and supervise day-to-day operations to ensure service standards are met.
• Post charges, assist with check-in/out, and audit processes.
• Provide concierge information and guest recovery when needed.
• Coordinate with departments to deliver Fairmont Gold standards.

Skills

Front desk supervision

Guest services

Pressure handling

ProServe certification

Education

Hotel Management/Hospitality program

Tools

Micros-Opera

Microsoft Word

Microsoft Excel

Job description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Company Description

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Fairmont Gold Supervisor (Full Time)

At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as a Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and it’s Guests.

What You Will Be Doing

• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Lead and supervise the day to day operation of the department to ensure service standards are followed with friendly and engaging service.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services
• Must be available for shift work including weekends, mornings, and evenings.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Consistently seeking ideas for enhancing the Fairmont Gold product and services
• Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
• Other duties as assigned

Physical Aspects of Position (include but are not limited to)

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.

Qualifications

Your experience and skills include:

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Ability to work well under pressure in a fast paced environment
• Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
• Graduate of Hotel Management or Hospitality program an asset
• Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
• Excellent written and verbal skills with a high attention to detail required
• Solutions-orientated, strong interpersonal skills and problem solving techniques
• Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
• Constant sitting, standing and walking throughout shift
• On occasion must be physically able to lift guest luggage and assist to guest room
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s In It For You

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Salary Range: $57,000 - $63,000 CAD Gross Annually