Guest Experience: Reservations & Rooms Controller

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Pension Plan with employer matching

Employee travel program discounts

Wellness platform

Learning programs

CSR activities

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking a Reservations & Rooms Controller (Full Time) to deliver outstanding guest service. You will manage reservations, room blocks and group bookings while supporting seamless check-in and check-out processes.

The role emphasizes accuracy in payments, revenue upselling, and collaboration with Sales, Catering and Front Office to ensure a superior guest experience. Previous hotel experience is preferred and MS Office skills are essential.

Qualifications

• Service focused personality is essential; hotel experience preferred.
• Strong written and verbal communication skills.
• Computer literate with MS Office; experience with property management systems (LightSpeed) preferred.

Responsibilities

• Provide reservations and room blocking, manage group blocks and check-in/check-out.
• Ensure accurate payment information is recorded.
• Upsell guestrooms and hotel facilities to maximize revenue.
• Maintain daily room inventory and respond to guest requests.
• Coordinate with Sales, Catering, Front Office and other departments.
• Assist guests with hotel facilities and services.
• Support Front Office and Royal Services as needed.
• Adhere to service standards and hotel policies.

Skills

Customer service

Communication skills

MS Office

PMS experience

Tools

LightSpeed PMS

Job description

Fairmont Hotel Macdonald in Edmonton is seeking a Reservations & Rooms Controller (Full Time) to deliver outstanding guest service. You will manage reservations, room blocks and group bookings while supporting seamless check-in and check-out processes.

The role emphasizes accuracy in payments, revenue upselling, and collaboration with Sales, Catering and Front Office to ensure a superior guest experience. Previous hotel experience is preferred and MS Office skills are essential.