Front Office Administrator

Zenetec; Keswick; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Group benefits

Paid training

Personal growth

Job summary

Zenetec, Barrie’s leading automotive repair centre, seeks a Front Office Administrator to welcome customers, handle inquiries, and schedule estimates and repairs. You will manage customer accounts, correspondence, and parts deliveries in a fast-paced, friendly, team-oriented environment.

Ideal candidates have front office or customer support experience, strong communication and organizational skills, and a valid G driver's license. This full-time role offers group benefits and paid training.

Qualifications

• Experience in Front Office Administration and/or Customer Support.
• Customer-oriented mindset with retail, sales, service, or hospitality exposure.
• Attention to detail and reliable work ethic.

Responsibilities

• Greet customers warmly and provide friendly, professional service.
• Answer inquiries and help customers with questions and scheduling.
• Build rapport and maintain long-term customer relationships.
• Schedule vehicle estimates, repairs, and follow-ups.
• Manage customer accounts, records, and documents.
• Handle calls and emails from customers and vendors.
• Receive and organize parts deliveries.

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Do you love cars and people? Do you have a knack for organization and communication? Do you want to work in a family-owned business that values your skills and talents? If you answered yes to these questions, then you might be the perfect fit for our Front Office Administrator position at Zenetec!

Zenetec is Barrie’s leading Automotive Repair Centre, and we are looking for a friendly, professional, and reliable person to join our team. As a Front Office Administrator, you will be the first point of contact for our customers, and you will play a vital role in ensuring their satisfaction and loyalty.

What you will do:

• Welcome customers with a smile and a positive attitude
• Provide top-notch customer service and answer any questions they may have
• Build trust and rapport with customers and maintain long-term relationships
• Schedule appointments for vehicle estimates, repairs, and follow-ups
• Manage customer accounts, records, and documents
• Handle incoming phone calls and emails from customers and vendors
• Receive and organize parts deliveries
• Work in a fast-paced environment and juggle multiple tasks
• Use the right tools and methods to provide accurate and complete information

What you need:

• Experience in Front Office Administration and/or Customer Support
• Customer-oriented mindset and experience in retail, sales, service, or hospitality
• Dependability, reliability, and attention to detail
• Strong phone and listening skills
• Organization, problem-solving, and time-management skills
• Computer literacy and proficiency in software applications
• High school diploma or equivalent
• Familiarity with automotive repair processes and terminology (an asset)
• Valid G driver’s license and clean driving record

What we offer:

• Full-time work (closed Sundays)
• Paid training and personal growth opportunities
• Group benefits (full-time)
• Positive and supportive work environment
• Management that appreciates your drive, skills, and abilities
• A chance to make a difference in a successful, local business

We thank all interested candidates, but only those selected for an interview will be contacted.

Zenetec is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.