Front Office Administrator

Zenetec Collision; Keswick; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Full-time

Paid training

Group benefits

Positive work environment

Management that values drive

Opportunity to make a difference

Job summary

Zenetec is Barrie’s leading Automotive Repair Centre looking for a friendly Front Office Administrator who will be the first point of contact for customers and play a vital role in ensuring satisfaction and loyalty.

You will welcome customers, manage appointments and records, handle calls and emails, and support smooth daily operations in a fast-paced environment within a local family-owned business.

Qualifications

• Experience in Front Office Administration and/or Customer Support.
• Customer-oriented mindset with experience in retail, sales, service, or hospitality.
• Dependability, reliability, and attention to detail.
• Strong phone and listening skills.
• Organization, problem-solving, and time-management skills.
• Computer literacy and proficiency in software applications.
• High school diploma or equivalent.
• Familiarity with automotive repair processes and terminology (an asset).
• Valid G driver’s license and clean driving record.

Responsibilities

• Welcome customers with a smile and a positive attitude.
• Provide top-notch customer service and answer any questions they may have.
• Build trust and rapport with customers and maintain long-term relationships.
• Schedule appointments for vehicle estimates, repairs, and follow-ups.
• Manage customer accounts, records, and documents.
• Handle incoming phone calls and emails from customers and vendors.
• Receive and organize parts deliveries.
• Work in a fast-paced environment and juggle multiple tasks.
• Use the right tools and methods to provide accurate and complete information.

Skills

Front Office Admin

Customer Support

Communication

Organization

Phone skills

Computer literacy

Education

High school diploma

Tools

Software proficiency

Job description

Do you love cars and people? Do you have a knack for organization and communication? Do you want to work in a family-owned business that values your skills and talents? If you answered yes to these questions, then you might be the perfect fit for ourFront Office Administratorposition atZenetec!

Zenetec is Barrie’s leading Automotive Repair Centre, and we are looking for a friendly, professional, and reliable person to join our team. As a Front Office Administrator, you will be the first point of contact for our customers, and you will play a vital role in ensuring their satisfaction and loyalty.

What you will do:

• Welcome customers with a smile and a positive attitude
• Provide top-notch customer service and answer any questions they may have
• Build trust and rapport with customers and maintain long-term relationships
• Schedule appointments for vehicle estimates, repairs, and follow-ups
• Manage customer accounts, records, and documents
• Handle incoming phone calls and emails from customers and vendors
• Receive and organize parts deliveries
• Work in a fast-paced environment and juggle multiple tasks
• Use the right tools and methods to provide accurate and complete information

What you need:

• Experience in Front Office Administration and/or Customer Support
• Customer-oriented mindset and experience in retail, sales, service, or hospitality
• Dependability, reliability, and attention to detail
• Strong phone and listening skills
• Organization, problem-solving, and time-management skills
• Computer literacy and proficiency in software applications
• High school diploma or equivalent
• Familiarity with automotive repair processes and terminology (an asset)
• Valid G driver’s license and clean driving record

What we offer:

• Full-time work (closed Sundays)
• Paid training and personal growth opportunities
• Group benefits (full-time)
• Positive and supportive work environment
• Management that appreciates your drive, skills, and abilities
• A chance to make a difference in a successful, local business

We thank all interested candidates, but only those selected for an interview will be contacted.

Zenetec is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.