Front of House Trainer: Elevate Guest Experience

Tim Hortons | McCluskey Group; Ottawa; On-site; CAD 25,000 - 30,000; Full time

Job summary

Tim Hortons is seeking a Trainer to coach and teach new hires on all franchise standards and procedures. You will work with team members to ensure high-quality service, speed, hospitality, food safety, and cleanliness across front of house and back of house operations.

You will mentor staff, foster a positive work culture, and support ongoing development while ensuring consistent adherence to brand standards. This full-time role emphasizes guest service excellence and team collaboration.

Qualifications

• Demonstrate a passion for guest service and creating exceptional guest experiences.
• Pride yourself on building relationships with your team and guests.
• Minimum 1 year Tim Hortons experience preferred.

Responsibilities

• Coach and teach all new hires on Tim Hortons standards and procedures.
• Work with team members to ensure standards are met in daily practices (quality, speed, hospitality, food safety, cleanliness).
• Create a positive and fun work environment where employees can succeed.

Skills

Guest service

Communication skills

Coaching/Mentoring

Operational experience

Job description

Tim Hortons is seeking a Trainer to coach and teach new hires on all franchise standards and procedures. You will work with team members to ensure high-quality service, speed, hospitality, food safety, and cleanliness across front of house and back of house operations.

You will mentor staff, foster a positive work culture, and support ongoing development while ensuring consistent adherence to brand standards. This full-time role emphasizes guest service excellence and team collaboration.