Trainer - Front of House

Tim Hortons | McCluskey Group; Ottawa; On-site; CAD 25,000 - 30,000; Full time

Job summary

Tim Hortons is seeking a Trainer to coach and teach new hires on all franchise standards and procedures. You will work with team members to ensure high-quality service, speed, hospitality, food safety, and cleanliness across front of house and back of house operations.

You will mentor staff, foster a positive work culture, and support ongoing development while ensuring consistent adherence to brand standards. This full-time role emphasizes guest service excellence and team collaboration.

Qualifications

• Demonstrate a passion for guest service and creating exceptional guest experiences.
• Pride yourself on building relationships with your team and guests.
• Minimum 1 year Tim Hortons experience preferred.

Responsibilities

• Coach and teach all new hires on Tim Hortons standards and procedures.
• Work with team members to ensure standards are met in daily practices (quality, speed, hospitality, food safety, cleanliness).
• Create a positive and fun work environment where employees can succeed.

Skills

Guest service

Communication skills

Coaching/Mentoring

Operational experience

Job description

In this role, the Traineris responsible for coaching and teaching all new hires on all of our standards and procedures, meanwhileworking with existing team members to ensure our company standards are met consistently in all of our daily practices.The Trainer works directly with our team members teaching all front of house and/or back of house procedures. They ensure that our Team Members adhere to our high level of standards with regards toproduct quality, speed of service, hospitality, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.

Apply to this job if you:

• Demonstrate a passion for guest service and creating exceptional guest experiences
• Pride yourself on building relationships with your team and our guests
• Have strong operational experience (preferred 1 year Tim Hortons Experience at a minimum)
• Have excellent communication skills
• Have a passion for coaching and mentoring
• Are able to work any time of day, including weekends

Job Types: Full-time, Permanent

Salary: From $18.95 per/hour

Requirements

Minimum 1 year Tim Hortons Experience

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'll love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.