Trainer

Tim Hortons | Nomis Food Services Inc.; Rosedale; On-site; CAD 42,000 - 52,000; Full time

Job summary

Tim Hortons Trainer position seeks individuals who excel in leadership and development to guide new team members, supervisors and managers. You will travel to multiple restaurant locations, work in fresh environments and help raise hospitality, operational and food safety standards.

As a hands-on coach, you will mentor staff, support openings and promotions, and ensure consistent training across our restaurant network.

Qualifications

• 1–2 years of experience in food service or related fields.
• Guest-service oriented with strong organizational and communication skills.
• Willing to relocate/train at multiple restaurant locations.
• Availability for flexible shifts and weekends.
• Driver license and own vehicle is an asset.

Responsibilities

• Relocate within designated areas for training and openings.
• Participate in new restaurant openings and trainings.
• Work on the floor with team and give constructive feedback.
• Lead by example to deliver exceptional guest service.
• Address operational and service issues through training and coaching.
• Evaluate team members and identify training needs.
• Ensure effective communication among training team and managers.
• Develop new training tools and ensure best practices are shared.

Skills

Leadership

Guest service orientation

Communication skills

Patience

Servant leadership

Job description

Description

We are currently looking for Trainers who possess excellent leadership skill and passion for Training and Development. You are Guest-focused, excited about travelling to multiple restaurants, working in new environments and assisting in training new Team Members, Supervisors and Managers. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational and Food Safety standards are achieved.

Key job responsibilities:

• Relocate within one of the designated areas for training and supporting management with the opening and training of new restaurants or existing restaurants.
• Participate in new restaurant openings, new hire trainings, new promotions, as well as restaurant internal and external audits.
• Work alongside team members on the floor at all time and give constructive feedbacks.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Ensure proper communication among the training team and restaurant managers for all training-related issues.
• Use training binders as a guideline for training, actively seek new ideas and develop new training tools.
• Make sure best practices and training system are implemented consistently across the restaurants.

Requirements

Be available to work flexible shifts and weekends.

Have at least 1-2 year of experience in food service industry or other related fields.

Be guest service oriented and committed to deliver exceptional guest experience.

Have strong organizational and communication skills and a lot of patience

Embrace our Servant leadership model to positively train, communicate and help team members.

Pride yourself in building relationships with your guests and your team.

Demonstrate a passion for leading, coaching and serving your team.

Having a driver license and your own vehicle is an asset.

Company Information

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.