Front of House Shift Leader

Chick-fil-A | Calgary; Calgary; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Leadership & personal development

Employee meal discounts

Sundays off

Scholarship opportunities

Health insurance after a period of.ime

Job summary

Chick-fil-A Sunridge in Calgary is seeking a Shift Leader to guide a high-performing Front of House team, uphold hospitality and food quality goals, and set a positive example for colleagues.

You will coach and support team members, manage opening/closing, drive-thru operations, handle guest concerns with care, and help grow our people through consistent coaching and responsibility.

Qualifications

• Experience leading front-of-house teams in a fast-paced setting.
• Strong communication and hospitality mindset.
• Ability to coach, develop, and support team members.
• Demonstrated problem-solving under pressure.

Responsibilities

• Lead Front of House to deliver guest experiences and care for guests and team.
• Execute opening and closing procedures and manage shift flow.
• Maintain a calm, positive, efficient work environment.
• Ensure dining areas and restrooms are clean and guest-ready.
• Support guest recovery and respond to inquiries with care.
• Ensure cash handling, drawer counts, and security procedures.
• Monitor supplies and communicate needs to leadership.
• Work the drive-thru and use POS to take orders.
• Celebrate and recognize team members’ hospitality and teamwork.
• Attend leadership meetings and participate in development.

Skills

Leadership

Communication

Team development

Problem solving

Job description

Leadership Expectations

As a Shift Leader at Chick-fil-A Sunridge, you’ll lead a high-performing team in delivering our hospitality and food quality goals each day while setting the example for others to follow. You’ll care for your team and guests through kindness, humility, strong communication, and genuine hospitality; cultivate our people by coaching, developing, and supporting them as we grow together; and celebrate growth, teamwork, and achievements by creating a positive environment where people feel valued. We’re looking for leaders who can make independent decisions, solve problems, stay calm under pressure, and remain humble and open to learning while bringing out the best in others.

Operational Support

• Lead Front of House team members to deliver remarkable guest experiences while caring for our guests and team.

• Execute assigned opening and closing procedures and support smooth shift flow by assigning positions and keeping team members engaged.

• Maintain a strong leadership presence on the floor and cultivate a calm, positive, and efficient work environment.

• Ensure the dining room, restrooms, patio, condiment stations, and drive‑thru are clean, safe, and guest‑ready.

• Support guest recovery using the Chick‑fil‑A Recovery Model and respond to guest inquiries with care.

• Ensure accurate cash handling, drawer counts, and security procedures are followed.

• Monitor FOH supplies and communicate inventory needs to leadership.

• Work in the drive‑thru year‑round and use POS software to take orders.

• Celebrate and recognize team members who demonstrate strong hospitality, teamwork, and operational excellence.

Shift Coordination & Administrative Support

• Manage breaks and support appropriate shift coverage throughout the shift.

• Complete daily checklists and assigned responsibilities.

• Communicate shift updates, operational needs, and guest concerns to leadership.

• Train and coach team members with care, helping them build confidence and develop their skills.

• Cultivate teamwork, accountability, and growth through consistent coaching and support.

• Celebrate team members’ progress, contributions, and successes.

• Attend leadership meetings and participate in ongoing leadership development.

• Perform additional duties as assigned by leadership to support business need

Benefits

• Leadership & Personal Development Opportunities- We’re committed to helping you grow personally and professionally, with opportunities for leadership, added responsibility, and optional classes such as accounting, programming, and entrepreneurship, more.

• Employee Meal Discounts

• Scholarship Opportunities

• Sundays off

• Healthinsurance after a period of time

• Structured review of wages