Shift Leader (Customer Service)

Gexel Telecom International Inc.; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Employee meals

On-the-job training

Professional development opportunities

Scholarship opportunities

Job summary

Chick-fil-A Tanger Ottawa is seeking a Shift Leader to support daily restaurant operations during a shift, working closely with the Team Leader to ensure smooth service, food safety, and exceptional guest experiences.

The ideal candidate has 1–3 years of leadership experience or a bachelor’s/college diploma, excellent customer service, and the ability to train and motivate teammates in a fast‑paced environment; weekend availability is required.

Qualifications

• 1–3 years of leadership experience or a Bachelor’s degree/College diploma.
• Customer service experience is required.
• Legal authorization to work in Canada is required.

Responsibilities

• Oversee daily shift operations (Front of House, Drive Thru) to ensure smooth service.
• Maintain Chick-fil-A standards for food safety, cleanliness, and efficiency.
• Address real-time operational challenges and staffing needs.
• Serve as point of contact for the team in the absence of the Team Leader.
• Motivate and coach team members to deliver exceptional service and goals.
• Assist with training team members on procedures and customer service standards.
• Encourage teamwork and a positive work environment.

Skills

Leadership

Customer service

Communication

Team collaboration

Technology literacy

Education

Bachelor's degree/College diploma

Tools

iPads

POS systems

Job description

Objective: Chick-fil-A Tanger Ottawa is currently hiring for a Shift Leader leader for their daily restaurant operations.

To have a positive influence on everyone we come in contact with in the city of Ottawa.

Role Vision

The Chick-fil-A Shift Leader supports the overall operations of the restaurant during a shift, working closely with the Team Leader to ensure smooth and efficient service. They assist in managing team performance, maintaining operational excellence, and ensuring exceptional guest experiences. This role acts as a bridge between team members and the leadership team, providing hands‑on support and guidance throughout the shift.

Responsibilities

Operational Support:

• Oversee daily shift operations to ensure the areas assigned (Front of House, Drive Thru, etc.) are running smoothly.
• Ensure all tasks are completed according to Chick-fil-A standards, including food safety, cleanliness, and efficiency.
• Monitor and address operational challenges in real‑time (e.g., high guest volumes, equipment issues, or staffing needs).
• Act as the point of contact for team members during the shift, providing support and guidance in absence of team leader.
• Motivate and coach team members to deliver exceptional service and achieve operational goals.
• Assist with training team members on procedures, tasks, and customer service standards.
• Encourage teamwork and foster a positive, collaborative work environment.

Guest Experience:

• Ensure all guests receive remarkable service during the shift, addressing guest concerns promptly and professionally.
• Lead by example in delivering Chick-fil-A’s "Second Mile Service" and maintaining hospitality excellence to fulfill our mission: "To win the hearts of the Kanata community every day through great and safe food, quick and accurate service, and exemplary hospitality."

Communication & Coordination:

• Communicate effectively with team members and team Leader about shift updates, team performance, and operational needs.
• Relay important updates or changes from leadership to team members.
• Assist with smooth transitions between shifts by completing task as assigned by team leaders.

Administrative Duties (as needed):

• Monitor inventory levels during the shift and address shortages if necessary.
• Assist with break schedules and ensure labor compliance.
• Be available to work operationally in positions when required.
• Track shift performance metrics and report updates to the team leader
• Other duties as assigned by Team leader

Required Skills & Qualifications

• Must have 1-3 years of leadership experience and/or a Bachelor’s degree/College diploma
• Must have customer service experience
• Must be legally permitted to work in Canada
• Must possess a calm but authoritative demeanour
• Must possess the ability to handle a highly demanding and fast‑paced restaurant
• Must possess the ability to provide clear and concise communication
• Must possess strong personal characteristics; primarily humility, and a willingness to collaborate and learn
• Must possess the ability to use and train on various technologies including iPads and POS systems
• Must possess or pursue a food handlers’ certificate before resuming position

Working Conditions

• Must be able to bend and lift up to 50 lbs
• Must be able to stand for prolonged periods of time
• Must be available to work Mondays - Saturdays
• Must be available to work Saturdays
• Sundays off
• Health and dental insurance after a period of time
• Employee meal discounts
• On-the-job training
• Personal and professional development opportunities
• Scholarship opportunities up to $25,000 per year

Company Information

Chick-fil-A is in the business of serving our guests great food and remarkable service. Family‑owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great‑tasting food made with quality ingredients including our signature Chick-fil-A sandwich.

Today, Chick-fil-A® restaurants serve great tasting food to millions of guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick-fil-A opened its first Canadian restaurant in 2019. Chick-fil-A was officially founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.

Chick-fil-A Tanger Ottawa Employee Value Proposition Statement

Chick-fil-A Tanger Outlets Ottawa Core Values