Leadership Development Program (Canada)

Chick-fil-A Plainfield, Indiana

Mississauga

On-site

CAD 30,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan

Professional development stipend

Income tax filing stipend

Job summary

Chick-fil-A Plainfield, Indiana is seeking candidates for the Leadership Development Program (LDP), a 24- to 36-month initiative designed to develop business acumen and leadership skills. Participants will take on roles including Grand Opening Supervisor and Interim Manager, managing teams and operations at various Chick-fil-A locations.

The ideal candidate will have leadership experience and a Bachelor's degree. Starting salary is $85,000/year, with additional benefits, including health insurance and paid time off.

Qualifications

Minimum of five years of leadership experience or a Bachelor's Degree.
Ability to consume the Chick-fil-A menu for quality assurance.
Strong decision-making skills and independence.

Responsibilities

Recruit and manage teams for new restaurant openings.
Oversee training on brand standards.
Manage operations at assigned Chick-fil-A restaurants.

Skills

Leadership experience

Problem solving

Analytical skills

Communication

Education

Bachelor's Degree or equivalent experience

Job description

Overview

The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick‑fil‑A or other businesses.

LDP’s vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions: Grand Opening Supervisor and Interim Manager.

As a Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick‑fil‑A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.

As an Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick‑fil‑A, Inc.-Operated Restaurant. LDP Participants may work at different Chick‑fil‑A, Inc.-Operated Restaurants during their time in the Interim Manager position.

Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.

Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

As of the date of this posting, the annual starting salary for this position is $85,000 per year for exempt LDP Participants. The hourly rate for non-exempt LDP Participants in training is $30 per hour.

Benefits

Medical insurance, dental insurance, and vision insurance for the employee and eligible dependents
Life and accidental death and dismemberment insurance
Twelve (12) weeks fully paid short-term disability benefits
401(k) retirement plan and employer-funded defined benefit pension plan
Paid time off in the amount of fifty-six (56) hours at hire and an additional forty (40) hours every six months thereafter
Paid holidays on Thanksgiving and Christmas
Paid time off to serve on a jury up to twenty-six (26) weeks (130 business days)
Paid bereavement leave of up to twenty (20) days depending on relationship
Paid time off of up to twenty-six (26) weeks to perform certain military service obligations
Paid time off of up to four (4) weeks for bonding leave time following birth or adoption of a child
3 additional days of paid time off for rest
Income tax filing stipend for states outside of home state
Two personal trips for the employee and two for their spouse and any legal dependents each year

Additional perks include company-provided laptop, professional development stipend, reimbursement for moving expenses, housing and rental car, financial wellness support, access to the Chick‑fil‑A Wellness Center, a company Wellness program, a company Employee Assistance Program, and access to discounted products and services through Chick‑fil‑A Marketplace.

Chick‑fil‑A, Inc. is an equal‑opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need.

This posting is for an existing vacancy.

Responsibilities

Grand Opening Supervisor Responsibilities:

Recruit, select and schedule Grand Opening Trainers employed by Chick‑fil‑A, Inc. and ensure that all onboarding documents are complete and in compliance with applicable law(s)
Supervise Grand Opening Trainers, including performance management, and ensure they understand and train Operator’s and restaurant leaders to Chick‑fil‑A brand standards and operational functions affecting brand standards
Oversee and manage Grand Opening budget, including labor, travel, meals and entertainment
Support Grand Opening process by consulting with the Operator on planning strategy and execution of the Operator’s vision for their individual business and Create Raving Fans Strategy
Consult with the Operator on brand standards and operational issues affecting brand standards, such as their business plans, sales generation, vendor strategy, and maximizing their restaurant layout
Partner with Grand Opening Marketing Team to execute and provide operational support for all PR and Marketing activations
Consult with Operators regarding systems to ensure food safety, such as LEAN Chicken. Complete SAFE Daily Critical and eRQA daily, evaluate results and advise on corrective measures as appropriate
Forecast sales and consult with Operators on inventory levels
Consult with Operators regarding optional resources and tools available to ensure consistency with brand standards, including Pathway
Provide consultation on Operators’ setup of Restaurant with necessary equipment, smallwares, and office items to ensure food safety, food quality and quick service
Support and advise Operators on back office systems
Create an exit strategy for the Grand Opening support team to ensure minimal impact to brand standards and guest experience once departed

Interim Manager Responsibilities:

Manage all operations and Team Members at their assigned Chick‑fil‑A, Inc.-Operated Restaurant
Recruit, hire, onboard, and supervise Team Members, including completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management
Develop and implement plan for training Team Members to Pathway standards
Conduct Team Member performance reviews and create performance management plans
Create role clarity and clear communication amongst the team
Develop processes and procedures to ensure compliance with all employment laws
Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan
Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities
Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship
Ensure inventory levels are appropriate for specific Restaurant needs
Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es)
Identify and solve bottlenecks in the business, including innovating ways to maximize throughput
Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant’s financial return
Ensure Restaurant readiness and smooth transition of Restaurant to incoming Operator

Responsibilities for other positions LDP Participants may hold:

Information about the responsibilities of other positions, including but not limited to the Mobile Kitchen Lead role, staff projects, and other assignments based on the needs of the business will be made available as needed to LDP Participants.

Required Qualifications

Minimum Qualifications:

Bachelor's Degree or 5 years of leadership experience
Ability to consume the entirety of the Chick‑fil‑A menu without dietary restrictions to ensure quality and provide recommendations
Ability to work independently with minimal oversight
Keen business judgement and sound decision‑making skills
Experience working with and leading teams
Problem solving and analytical skills
Ability to provide clear and consistent feedback
Ability to manage conflict in a respectful and timely manner
Promptly takes responsibility and action as needed
Listens effectively; seeks to understand
Curious about the needs of those around them
Quickly establishes rapport and inspires others
Communicates clearly and concisely