Front of House Lead — Guest Experience & Safety

The Corp.of Massey Hall & Roy Thomson Hall; Toronto; On-site; CAD 33,000 - 47,000; Full time

Job summary

The Corp. of Massey Hall & Roy Thomson Hall seeks a Supervisory Front of House to lead FOH staff and ensure outstanding patron service at our downtown Toronto venues.

You will supervise ushers and captains, coordinate shifts, and uphold safety and security during events, maintaining a professional image for guests and staff. Qualifications include 2–3 years of supervisory experience, comfort with Excel, and availability for most events, including evenings and weekends.

Qualifications

• Two to three years supervisory/leadership experience required.
• Experience in the performing arts industry is an asset.
• First Aid and CPR Training an asset.
• Must be available for a minimum of 50% of all full staff events including required day, evening, weekend and holiday shifts.
• Professional demeanor with excellent communication and interpersonal skills.
• Friendly and self-motivated with outgoing disposition toward patrons and co-workers.

Responsibilities

• Oversee front of house operations to ensure top customer service.
• Promote a positive image of the hall to patrons and staff.
• Train, coach and motivate FOH staff on duties and procedures.
• Lead staff briefings and manage event details as required.
• Oversee coat check operations and end-of-shift reconciliations.

Skills

Leadership

Customer service

Communication

Problem solving

Adaptability

Tools

Excel

Job description

The Corp. of Massey Hall & Roy Thomson Hall seeks a Supervisory Front of House to lead FOH staff and ensure outstanding patron service at our downtown Toronto venues.

You will supervise ushers and captains, coordinate shifts, and uphold safety and security during events, maintaining a professional image for guests and staff. Qualifications include 2–3 years of supervisory experience, comfort with Excel, and availability for most events, including evenings and weekends.