FOH Supervisor & Guest Experience Lead

The Second City, Inc.; Toronto; On-site; CAD 25,000 - 36,000; Part time

Job summary

The Second City, Inc. invites applications for a Front of House - Key Employee role in Toronto, ON. This part-time position involves supervisory duties on the floor, guest hospitality, and ownership of opening/closing procedures to ensure smooth operations.

Under the Front of House Management Team, you will support in-meal service, manage daily floor plans, and assist during rush periods. Strong organizational skills and a passion for live entertainment are essential.

Qualifications

• Supervisory or management experience in a similar environment preferred.
• Superior verbal and written communication skills.
• Excellent organizational abilities in a fast-paced setting.
• Ability to multi-task with multiple tasks simultaneously.
• Comfort handling high-volume periods and event rushes.

Responsibilities

• Work on the floor in a management capacity – door, food run, speaking to guests.
• Provide hospitality to all patrons.
• Open and close the space - key holder.
• Complete opening and closing checklists.
• Organize sections and floor plan.

Skills

Supervisory experience

Communication skills

Organizational skills

Multi-tasking

Guest hospitality

Job description

The Second City, Inc. invites applications for a Front of House - Key Employee role in Toronto, ON. This part-time position involves supervisory duties on the floor, guest hospitality, and ownership of opening/closing procedures to ensure smooth operations.

Under the Front of House Management Team, you will support in-meal service, manage daily floor plans, and assist during rush periods. Strong organizational skills and a passion for live entertainment are essential.