Front Desk Supervisor

Autismservices; Regina; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Free parking

Daily Crew lunches

Health benefits

Engaging staff events

Job summary

Autismservices in Canada is looking for a Manager on Duty to oversee daily front office operations and ensure exceptional service experiences. This role involves supporting the team, mentoring staff, and addressing guest inquiries effectively.

The ideal candidate will have leadership experience in hospitality, be tech-savvy and familiar with property management systems like Opera, and is willing to work weekends and evenings. Fantastic perks include health benefits, free parking, and engaging staff events.

Qualifications

• Minimum 1 year of leadership or supervisor experience, or 2+ years of front desk/hospitality experience.
• Familiarity with Opera or any other property management system is beneficial.
• A tech whiz and comfortable with technology and hospitality software.

Responsibilities

• Support front office management and oversee daily operations.
• Address guest issues and assist with service recovery.
• Act as the alternate point of contact for client-related issues.
• Assist with schedule preparations and time off requests.
• Mentor and hold front office staff accountable.
• Provide training and support as needed.
• Assist with guest inquiries and day-to-day front desk tasks.

Skills

Leadership experience

Proficiency with hospitality software

Hands-on approach

Tech-savvy

Tools

Opera property management system

Job description

Responsibilities

• Support the front office management by overseeing daily operations and acting as a Manager on Duty when needed.
• Address guest issues proactively and assist or act as an alternate for service recovery initiatives.
• Act as the alternate point of contact for handling and reporting client‑related issues, including reservations, cancellations, and special requests.
• Assist with schedule preparations, review, and time off requests.
• Mentor and hold front office staff accountable.
• Provide training and support when needed.
• Provide support to the front desk operations overall by assisting with guest inquiries, reservations, check‑ins/check‑outs, and other typical day‑to‑day tasks.

Qualifications

• Minimum 1 year of leadership or supervisor experience, or 2+ years of front desk or hospitality experience.
• Familiarity with Opera or any other property management system is beneficial.
• A "go-getter" who’s not afraid to be hands‑on. Working weekends and even the odd evening is to be expected in this role.
• A tech whiz – there's a lot of technology and hospitality software systems involved.

About Us

As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks.