Front Desk Supervisor

Pomeroy Lodging; Grande Prairie; On-site; CAD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Health and Wellness benefit plan

Paid on-the-job training

Growth and development opportunities

Personal days

Stay Travel Program

Job summary

Pomeroy Lodging in Grande Prairie is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service. The role focuses on leadership, training, and ensuring operations meet high standards in guest experience and financial performance.

You will coach staff, manage check-ins/outs, and maintain knowledge of promotions, room types, and hotel amenities while delivering a positive first impression for every guest.

Qualifications

• Previous experience in front desk or in a hotel is an asset.
• Strong communication and interpersonal skills.
• Tech-savvy.

Responsibilities

• Leads front desk team to deliver outstanding guest service and meet department goals.
• Manages check-ins and check-outs, and handles guest inquiries with professionalism.
• Provides coaching, feedback, and resources to direct reports for ongoing development.
• Ensures knowledge of hotel services, room types, promotions, and amenities is maintained.

Skills

Communication

Interpersonal skills

Tech-savvy

Job description

We are looking for a Front Desk Supervisor to join our team!

If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Ensures the front desk, lobby, and guest entrance are "picture-perfect" for optimal first impressions.
• Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
• Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
• Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.

Experience/Passions/Education

• Previous experience infront desk or in a hotel is an asset.
• Strong communication and interpersonal skills.
• Tech-savvy.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada's leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.