Reservations Supervisor

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Employee Housing

Career Growth

Great Team

Many Perks

Fun and Adventure

Diverse and Inclusive Team

Job summary

Canadian Rocky Mountain Resorts seeks a Reservations Supervisor to oversee the day-to-day workload of our Reservations Team and assist in training and development, helping to motivate the team to deliver excellent service and meet target goals.

You will respond to inquiries by phone and email, coordinate workload, and work with Reservations managers to lead training and safeguard a high standard of guest experiences across our properties.

Responsibilities

• Respond to reservations inquiries on the phone and by email.
• Oversee the reservation departments workload during shifts to ensure work is evenly distributed and efficiently completed.
• Ensure the reservation departments day is organized so phone calls and incoming reservation requests are managed in an efficient, revenue-oriented manner; that daily tasks are completed in a timely manner; that reservations are addressed promptly; and that everyone works nicely together to make work fun.
• Work with reservations managers to lead reservations and sales training program, upkeep of training manuals and resources, including endorsement of the Signature Sales system.
• Contribute to the creation and success of employee incentives and reward systems while ensuring a fair, fun and productive work environment.
• Resolve problems quickly, efficiently, and courteously for guests and/or Front Desk staff.
• Foster strong relationships with Front Office Managers and Front Desk Teams to ensure consistent and ongoing communication occurs, contributing to the delivery of the best possible guest experiences at our hotel properties.
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
• Additional duties may be assigned to help meet guest needs.

Job description

Why Work With Us?

• Employee Housing: We offer housing to help you settle in.
• Career Growth: Learn new skills and move up in your job.
• Great Team: Work with people from all over the world.
• Many Perks: Discounts, events, benefits to make your life outside of work better.
• Fun and Adventure: Live and work in a beautiful place with many outdoor activities.
• Diverse and Inclusive Team: Join a global team that values diversity and inclusion.

Our Reservations Supervisor will help oversee the day-to-day workload of our Reservations Team. The Reservation Supervisor will assist in training and development and help to motivate the Reservations teams in order to deliver excellent service and meet target goals.

Duties and Responsibilities:

• Respond to reservations inquiries on the phone and by email.
• Oversee the reservation departments workload during shifts to ensure work is evenly distributed and efficiently completed.
• Ensure the reservation departments day is organized so phone calls and incoming reservation requests are managed in an efficient, revenue-oriented manner; that daily tasks are completed in a timely manner; that reservations are addressed promptly; and that everyone works nicely together to make work fun.
• Work with reservations managers to lead reservations and sales training program, upkeep of training manuals and resources, including endorsement of the Signature Sales system.
• Contribute to the creation and success of employee incentives and reward systems while ensuring a fair, fun and productive work environment.
• Resolve problems quickly, efficiently, and courteously for guests and/or Front Desk staff.
• Foster strong relationships with Front Office Managers and Front Desk Teams to ensure consistent and ongoing communication occurs, contributing to the delivery of the best possible guest experiences at our hotel properties.
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
• Additional duties may be assigned to help meet guest needs.