Guest Services Supervisor - Front Desk

The Crescent Hotels Group; London; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive wages: starting rate $20.,

Extensive benefits

RRSP matching

Flexible scheduling

Discounts on Crescent properties

Onsite gym access

Job summary

Crescent Hotels & Resorts in Ontario seeks a Guest Services Supervisor to lead the Front Desk team, delivering courteous, efficient service and maximizing occupancy under the Front Office Manager. You will supervise daily operations and mentor the team.

The role requires prior supervisory experience, strong computer skills (MS Office, OPERA), and flexibility for long hours, including weekends and holidays. Join us and help elevate guest experiences.

Qualifications

• 1+ year hospitality experience preferred.
• Previous supervisory experience.
• Ability to work long hours occasionally.
• Excellent computer skills - MS Office, CRM software (OPERA experience preferred).

Responsibilities

• Lead Front Desk operations under the Front Office Manager.
• Provide attentive, courteous, and efficient service to guests.
• Participate in recruiting, scheduling, performance management, and training.
• Ensure brand standards, policies, and SOPs are followed.

Skills

Customer service

Leadership

Supervisory experience

OPERA

MS Office

Tools

OPERA CRM

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

• Competitive wages, with a starting rate of $20.30 per hour + service charge eligible.
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Access to our onsite gym

Here is what you will be doing each day:

As a Guest Services Supervisor you will be working with our Front Office Manager and Guest Services team to ensure consistent high quality customer service is delivered by providing attentive, courteous and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. You will be working a rotating schedule, covering shifts on the front desk, while also providing leadership to the team and completing administrative tasks. You will participate in, support and/or lead department activities, such as: recruiting; scheduling; performance management; brand standard, policy & SOP compliance; reward enrollments; upselling programs; and training.

Key knowledge, skills or abilities that are required:

• A minimum 1-year hospitality experience, preferred.
• Previous supervisory experience.
• Ability to work long hours occasionally.
• Excellent computer skills - MS Office, customer relationship management (CRM) software - OPERA experience preferred.

Does this sound like you?

You are excited to take the next step and continue your progression in the field of hospitality. You have a keen eye for detail, and passion for customer service and employee engagement. You don't shy away from administrative computer work, being on your feet for 8 hours, problem solving on-the-fly or leading from the front line. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings, weekends, and holidays, works for your personal life.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Source: Crescent Hotels & Resorts