Front Desk Opener Weekends

Gold's Gym - British Columbia; Township of Langley; On-site; CAD 22,000 - 25,000; Part time

Benefits offered by this job

Complimentary gym membership

Discount on merchandise

Job summary

Gold’s Gym British Columbia is seeking a part-time Front Desk Receptionist to support early morning operations and member check-ins. The role requires a friendly, service-driven approach with strong communication and cash-handling skills.

This position offers 18–24 hours weekly across 3–4 days, with opening shifts, and opportunities to grow within the club. A valid First Aid is a plus and reliable transport or walking distance is required.

Qualifications

• Valid First Aid certification is an asset.
• Service driven with an enthusiastic attitude.
• High school diploma required.
• Excellent written and verbal communication skills.
• Fluent in English; other languages a plus.
• Proficient in Microsoft Office.
• Knowledge of cash handling / POS.
• Ability to work both alone and in groups.
• Must have reliable transportation or live within walking distance.

Responsibilities

• Open the facility on time and enable member check-ins at start of day.
• Greet members and guests to foster a positive club culture.
• Resolve inquiries professionally via phone, email, and in person.
• Monitor member check-ins and ensure adherence to policies.
• Direct guests and appointments to the correct employee/department.
• Complete all guest check-in procedures.
• Input and update daily cash reconciliation documents.
• Process POS items, including retail and concessions.
• Check in all members and guests per registration procedures.
• Distribute membership cards, parking decals, towels, and other materials.

Skills

Customer service experience

Excellent communication

Cash handling

Microsoft Office

Fluent English

Teamwork / independent work

Education

High school diploma

Tools

POS terminals

Microsoft Office (Word/Outlook/Excel)

Job description

CUSTOMER SERVICE REPRESENTATIVE

Front Desk Early Mornings

Gold’s Gym is hiring a part-time Front Desk Receptionist, with the potential to grow! Are you outgoing, enthusiastic, and have a passion for fitness? We would love to hear from you!

ABOUT THE ROLE

Time of Work - Must be available 3-4 days a week, 18-24 hours a week.

• OPENING SHIFTS
• MID SHIFTS: 1-2x week for ongoing training
  • Friday: 4:45am-10:45am
  • Saturday: 6:45am-12:45pm
  • Sunday: 6:45am-12:45pm
  • Additional opening shifts as needed
• NO extended time off for travel in the first 4 months of employment. (Including Christmas)

What we need from you

• Valid First Aid certification an asset.
• Service driven with an enthusiastic attitude.
• Previous customer service experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Fluent in English - Ability to speak other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups.
• Critical thinking / problem solving skills.
• Must have reliable transportation (vehicle) OR live within walking distance.

Key Responsibilities

• Ensure facility is open on time and members are able to check in at start of day.
• Greet members and guests enthusiastically to encourage a positive culture at the club.
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Complete all guest check in procedures.
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales.
• Check in all members and guests using the proper registration procedures.
• Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Complimentary gym membership.
• Discount on Gold’s Gym merchandise and services.

NOTE

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. Only those applicants under consideration will be contacted.