Front Desk Mid

Gold's Gym - British Columbia; Vancouver; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

Complimentary gym membership

Employee discounts on products and ser

Job summary

Gold’s Gym British Columbia is seeking a part-time Customer Service Representative for evening closing shifts. The role offers growth potential and requires a friendly, reliable individual with a passion for fitness and customer experience.

Responsibilities include front desk operations, guest check-in, and cash handling. Strong English communication and the ability to work evenings and weekends are essential; First Aid is a plus. Great for students seeking flexible part-time work at a busy gym.

Qualifications

• Previous customer service experience required.
• Strong written and verbal communication skills.
• Fluent in English; additional languages are an asset.
• Experience with cash handling and POS systems.
• Strong problem-solving and critical thinking skills.
• Ability to work independently and as part of a team.
• Reliable transportation or easy commute.
• First Aid certification is an asset.

Responsibilities

• Oversee front desk operations during evening closing shifts.
• Greet and check in members and guests using proper procedures.
• Deliver exceptional customer service across phone, email, and in-person interactions.
• Direct guests and appointments to appropriate staff.
• Support guest check-in and onboarding processes.
• Handle daily cash reconciliation accurately.
• Assist the sales team with guest tours and membership support.
• Support prospect and member outreach via calls, texts, and emails.
• POS handling and end-of-night close out.

Skills

Customer service

Communication

Cash handling

POS systems

Problem solving

Teamwork

Reliable transportation

First Aid (asset)

Tools

POS software

Job description

Customer Service Representative (Mids/Closing)

Part-Time | Gold’s Gym British Columbia

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.

About the Role

• Schedule: 3–4 days per week (12–24 hours)
• Availability:
  • Tuesdays / Thursday 2:00pm-6:00pm
  • Fridays 9:15am-2:15pm
  • Weekends as needed
• Commitment: No extended travel/time off during the first 4 months*
• Great for Students!

What We’re Looking For

• Previous customer service experience (required)
• Strong written and verbal communication skills
• Fluent in English (additional languages are an asset)
• Experience with cash handling and POS systems
• Strong problem-solving and critical thinking skills
• Ability to work both independently and as part of a team
• Reliable transportation or ability to commute easily
• First Aid certification (asset)
• Must be able to work in fast paced environment
• Proficiency with Computers*

Key Responsibilities

• Oversee front desk operations during evening closing shifts
• Ensure the facility is properly secured and prepared for the next day
• Greet and check in members and guests using proper procedures
• Deliver exceptional customer service across phone, email, and in-person interactions
• Direct guests and appointments to appropriate staff efficiently
• Support guest check-in and onboarding processes
• Handle daily cash reconciliation accurately
• Assist the sales team with guest tours and membership support
• Support prospect and member outreach via calls, texts, and emails
• POS handling and end of night close out

What We Offer

• A positive, collaborative team environment
• Complimentary gym membership
• Employee discounts on Gold’s Gym products and services

Gold’s Gym British Columbia is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.