Residence Front Desk Specialist - Full Time

ubc; Vancouver; On-site; CAD 52,000 - 57,000; Full time

Job summary

UBC invites applications for a Front Desk Service Representative (Regular Full Time) to support Residence Life, Student Housing and Community Services. The Front Desk serves residents daily from 7 AM to 11 PM, seven days a week, and acts as the main contact for emergencies and inquiries.

The position involves front desk operations, access control, mail handling, incident reporting, and coordination with campus services. This leave-replacement role supports a 4-day work week/35 hours bi-weekly.

Qualifications

• High school graduation plus one year post-secondary education.
• Three years hotel, hospitality, and customer service experience.
• Commitment to equity, diversity, and inclusion.

Responsibilities

• Greet residents and visitors; respond to inquiries or redirect as appropriate.
• Maintain and update the Student Housing database; process check-ins/checkouts and transfers; manage access.
• Act as primary liaison during residence emergencies and coordinate response per policies.
• Administer key sign-out and inventory; manage key loans and asset safeguarding.
• Handle mail delivery and parcel distribution; resolve mail-related issues.
• Coordinate front desk communications; document incidents in logs and notices; relay information to stakeholders.
• Assist in orientation of new Front Desk Service Representatives.
• Monitor residence property for hazards; report security risks or damages.
• Respond to urgent issues and determine appropriate actions; document outcomes.
• Enter and track maintenance requests via online system.
• Coordinate on-call shift communications and prepare shift reports.
• Lend equipment and tools on a short-term basis; collect deposits; ensure asset return.
• Work safely per WorkSafeBC and university policies.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school graduation + 1 year post-secondary education

Tools

Word

Excel

Outlook

Job description

UBC invites applications for a Front Desk Service Representative (Regular Full Time) to support Residence Life, Student Housing and Community Services. The Front Desk serves residents daily from 7 AM to 11 PM, seven days a week, and acts as the main contact for emergencies and inquiries.

The position involves front desk operations, access control, mail handling, incident reporting, and coordination with campus services. This leave-replacement role supports a 4-day work week/35 hours bi-weekly.