Front Desk Residence Services Specialist

Campus Living Centres; Niagara-on-the-Lake; On-site; CAD 22,000 - 30,000; Full time

Job summary

Campus Living Centres is hiring a Residence Services Representative to greet and assist students and guests at the front desk, handle inquiries, and ensure smooth daily operations of the residence.

You will perform payments, reporting, and liaise with housekeeping, maintenance and staff to maintain security and service quality. A strong customer service focus, reliability, and ability to multitask are essential for success in this role.

Qualifications

• Excellent verbal communication skills.
• Excellent customer service skills.
• Positive attitude and customer-focused mindset.
• Ability to work independently with minimal supervision.
• Ability to manage multiple tasks/projects simultaneously.

Responsibilities

• Respond to student and guest inquiries via phone, email, and in person.
• Process payments, invoices and review accounts with accuracy.
• Maintain front desk, lobby and office area in a professional manner.
• Operate Campus Living Centres software for daily tasks and reporting.
• Coordinate with residence staff and contractors for requests and emergencies.

Skills

Verbal communication

Customer service

Positive attitude

Independent work

Multitasking

Education

High School Diploma

Some College/University preferred

Job description

Campus Living Centres is hiring a Residence Services Representative to greet and assist students and guests at the front desk, handle inquiries, and ensure smooth daily operations of the residence.

You will perform payments, reporting, and liaise with housekeeping, maintenance and staff to maintain security and service quality. A strong customer service focus, reliability, and ability to multitask are essential for success in this role.