Residence Facilities & Safety Coordinator

University of Waterloo; Southwestern Ontario; On-site; CAD 51,000 - 64,000; Full time

Job summary

The University of Waterloo invites applications for a Facilities Operations Coordinator within Campus Housing. You will oversee maintenance and security-related issues, triage reported problems, and coordinate with contractors to implement timely solutions.

Responsibilities include managing StarRez and Archibus data, planning cyclical maintenance, and ensuring high standards of customer service for students and staff.

Qualifications

• College diploma or equivalent in office/administration or related field.
• Experience with customer relations, record-keeping, facilities management, purchasing or scheduling work.
• Proficiency with MS Office (Word, Excel, PowerPoint).

Responsibilities

• First point of contact for Campus Housing facilities issues, including safety and security concerns.
• Coordinate short- and long-term solutions with internal teams and external contractors.
• Administer StarRez and Archibus to maintain data accuracy and track work orders.
• Analyze maintenance trends and assist in preventive planning with the Residence Facilities Management Team.
• Provide timely, clear communication to stakeholders and document issues and actions.

Skills

Customer service

Data analysis

Office administration

Education

College Diploma in Office Administration or related discipline

Tools

StarRez

Archibus

Job description

The University of Waterloo invites applications for a Facilities Operations Coordinator within Campus Housing. You will oversee maintenance and security-related issues, triage reported problems, and coordinate with contractors to implement timely solutions.

Responsibilities include managing StarRez and Archibus data, planning cyclical maintenance, and ensuring high standards of customer service for students and staff.