Front Desk & Office Operations Specialist

BCS Bethany Care Society; Calgary; On-site; CAD 38,000 - 46,000; Full time

Job summary

Bethany Care Society's Corporate Office in Calgary seeks a Corporate Receptionist/Office Assistant to deliver a professional, welcoming, service-focused experience for visitors, employees, residents and families. You will greet guests, answer calls, route inquiries and support daily operations under the Executive Assistant.

The role requires discretion, strong organizational skills and excellent communication.

Qualifications

• Completion of a recognized administrative, business, or office management program or an equivalent combination of education and experience.
• Minimum of 3 years of administrative experience, preferably in a corporate or healthcare environment.
• Experience in healthcare, non-profit, or public sector organization is an asset.

Responsibilities

• Reception: provide front desk coverage and maintain a professional, welcoming environment for visitors and stakeholders.
• Greet and direct visitors, answer calls, respond to inquiries, and direct individuals to the appropriate person or department.
• Support day-to-day reception operations and ensure inquiries are addressed promptly and professionally.
• Provide administrative support such as document formatting, data entry, invoicing and correspondence.
• Assist Human Resources with onboarding activities and required documentation.
• Maintain privacy and confidentiality in line with POPA and ATIA requirements.
• Support implementation of internal privacy protocols including secure document handling and access management.
• Ensure day-to-day work aligns with policies and regulatory requirements.
• Regularly review and manage shared mailboxes for timely, professional responses and escalation if needed.
• Coordinate communications across internal teams to ensure consistency.
• Participate in learning opportunities related to administrative best practices, governance, and privacy legislation.
• Contribute to improved governance and administrative templates and documentation.
• Collaborate with the Executive Assistant and admin team to coordinate responsibilities.
• Demonstrate a helpful, respectful and proactive approach with team members and leaders.
• Adapt to shifting priorities and cover for others during vacations or absences.
• Contribute to a positive and inclusive work environment.

Skills

Attention to detail

Communication

Discretion

Interpersonal skills

Time management

Multitasking

Education

Administrative/office management program

Tools

Microsoft Office

Outlook

Teams

Excel

Job description

Bethany Care Society's Corporate Office in Calgary seeks a Corporate Receptionist/Office Assistant to deliver a professional, welcoming, service-focused experience for visitors, employees, residents and families. You will greet guests, answer calls, route inquiries and support daily operations under the Executive Assistant.

The role requires discretion, strong organizational skills and excellent communication.