Corporate Receptionist / Office Assistant (SUP-CP60-001) - Corporate Office

BCS Bethany Care Society; Calgary; On-site; CAD 38,000 - 46,000; Full time

Job summary

Bethany Care Society's Corporate Office in Calgary seeks a Corporate Receptionist/Office Assistant to deliver a professional, welcoming, service-focused experience for visitors, employees, residents and families. You will greet guests, answer calls, route inquiries and support daily operations under the Executive Assistant.

The role requires discretion, strong organizational skills and excellent communication.

Qualifications

• Completion of a recognized administrative, business, or office management program or an equivalent combination of education and experience.
• Minimum of 3 years of administrative experience, preferably in a corporate or healthcare environment.
• Experience in healthcare, non-profit, or public sector organization is an asset.

Responsibilities

• Reception: provide front desk coverage and maintain a professional, welcoming environment for visitors and stakeholders.
• Greet and direct visitors, answer calls, respond to inquiries, and direct individuals to the appropriate person or department.
• Support day-to-day reception operations and ensure inquiries are addressed promptly and professionally.
• Provide administrative support such as document formatting, data entry, invoicing and correspondence.
• Assist Human Resources with onboarding activities and required documentation.
• Maintain privacy and confidentiality in line with POPA and ATIA requirements.
• Support implementation of internal privacy protocols including secure document handling and access management.
• Ensure day-to-day work aligns with policies and regulatory requirements.
• Regularly review and manage shared mailboxes for timely, professional responses and escalation if needed.
• Coordinate communications across internal teams to ensure consistency.
• Participate in learning opportunities related to administrative best practices, governance, and privacy legislation.
• Contribute to improved governance and administrative templates and documentation.
• Collaborate with the Executive Assistant and admin team to coordinate responsibilities.
• Demonstrate a helpful, respectful and proactive approach with team members and leaders.
• Adapt to shifting priorities and cover for others during vacations or absences.
• Contribute to a positive and inclusive work environment.

Skills

Attention to detail

Communication

Discretion

Interpersonal skills

Time management

Multitasking

Education

Administrative/office management program

Tools

Microsoft Office

Outlook

Teams

Excel

Job description

About The Role:

The Corporate Receptionist/Office Assistant serves as the primary point of contact for Bethany’s Corporate Office, creating a professional, welcoming and service-focused experience for visitors, employees, residents and tenants, families, vendors and other stakeholders. The position manages day-to-day reception activities, including greeting and directing visitors, answering calls, responding to general inquiries, and supporting the effective operation of the Corporate Office. Working under the guidance of the Executive Assistant, the position demonstrates professionalism, discretion, organization and strong interpersonal and communication skills in support of Bethany’s commitment to Service Excellence.

What You Will Do: SUMMARY

The Corporate Receptionist/Office Assistant serves as the primary point of contact for Bethany’s Corporate Office, creating a professional, welcoming and service-focused experience for visitors, employees, residents and tenants, families, vendors and other stakeholders. The position manages day-to-day reception activities, including greeting and directing visitors, answering calls, responding to general inquiries, and supporting the effective operation of the Corporate Office. Working under the guidance of the Executive Assistant, the position demonstrates professionalism, discretion, organization and strong interpersonal and communication skills in support of Bethany’s commitment to Service Excellence.

Essential duties, responsibilities, and performance measures

• Reception Serves as the primary reception contact, providing consistent front desk coverage and maintaining a professional, welcoming environment for visitors, residents, families, employees, and other stakeholders.
• Greets and assists visitors, answers and directs incoming calls, responds to general inquiries, and directs individuals to the appropriate person or department.
• Supports the day-to-day operation of the reception area, ensuring inquiries and requests are addressed promptly and professionally.
• Administrative and Executive Office Support Provide administrative support such as document formatting, data entry, invoice processing and correspondence as required.
• Assist Human Resources with new employee onboarding activities and ensuring completion of required documentation.
• Privacy, Confidentiality, and Compliance Handle sensitive and confidential information with discretion, ensuring strict adherence to applicable privacy legislation (e.g., Protection of Privacy Act [POPA], Access to Information Act [ATIA]).
• Support implementation and maintenance of internal privacy protocols, including secure document handling and access management.
• Ensure that day-to-day work practices align with organizational policies, professional standards, and current regulatory requirements.
• Communication and Liaison Regularly review and manage shared mailboxes to ensure timely, professional responses and appropriate escalation or redirection of inquiries.
• Support coordination of communication across internal teams, ensuring consistency and clarity in messaging.
• Continuous Improvement and Learning Participate in learning opportunities related to administrative best practices, governance, and privacy legislation.
• Support the continuous improvement of administrative and governance functions by maintaining user-friendly templates, checklists, and procedural documentation.
• Identify opportunities to streamline administrative tasks and propose improvements to enhance efficiency and accuracy.
• Team Collaboration Collaborate effectively with the Executive Assistant, administrative team, and other internal stakeholders to ensure seamless coordination of responsibilities.
• Demonstrate a helpful, respectful, and proactive approach to working with team members and leaders.
• Adapt to shifting priorities and provide support, as needed, during vacation or absences of other administration team members.
• Contribute to a positive, supportive work environment.

Qualifications EDUCATION, EXPERIENCE, AND SKILLS

• Education Completion of a recognized administrative, business, or office management program or an equivalent combination of education and experience.
• Experience Minimum of 3 years of administrative experience, preferably in a corporate or healthcare environment.
• Asset Experience Experience working in a healthcare, non-profit, or public sector organization.
• Additional Essential Skills Exceptional attention to detail, accuracy, and organization.
• Strong written and verbal communication skills, including the ability to prepare professional documents and correspondence.
• High degree of discretion and ability to handle confidential information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and comfortable with digital platforms and tools.
• Strong interpersonal skills with the ability to build effective relationships and collaborate across all levels of the organization.
• Ability to manage competing deadlines, adapt to shifting priorities, and take initiative with minimal supervision.

Position Information:

Location: Calgary, Alberta
Site: Bethany Corporate Office
Site Address: 100, 2915 – 26th Avenue SE, Calgary AB, T2B 2W6
Classification: Corporate Receptionist / Office Assistant (SUP-CP60-001) - Corporate Office
FTE: 1.00
Non- Union/Union: Department/Unit: Corporate Administration
Reception Time Type: Full time
Position Type: Permanent
Shift & Hours of Work: Monday to Friday
Shift per Cycle: 0800-1615
Position Start Date: 2026-11-16
Position End Date: All applicants are thanked for their interest. Only those selected to move forward will be contacted.

Bethany Care Society is an equal opportunity employer.

Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.

Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

By forwarding your resume to Bethany you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.

Bethany is one of Western Canada’s largest not-for-profit providers of care, housing, and community services for seniors and persons with disabilities. Since 1945, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. At Bethany, our employees are the backbone that supports our model of quality care. We celebrate a workforce rich in diversity, and our employees are rewarded through meaningful work experiences. Our employees are a part of something bigger than themselves—we are a team of multidisciplinary professionals committed to “Creating Caring Communities.

For more information, check out this video about Working at Bethany