Front Desk & Intake Coordinator

People USA; Edmonton; On-site; CAD 52,349,000 - 61,992,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Plan

Employee Assistance Program

Supplemental Insurance

Paid Time Off

Holidays

Job summary

People USA in Edmonton is seeking a Front Desk Receptionist to greet participants and visitors with professionalism and compassion. You will answer calls, triage requests, and manage messages while maintaining a welcoming and confidential reception area.

The role requires excellent verbal and written communication, proficiency with standard office software, and the ability to multitask in a high-activity environment. Prior reception or human services experience is preferred.

Qualifications

• High school diploma or equivalent required; additional education or relevant training preferred.
• Previous experience in a receptionist, front‑desk, customer service, human services, healthcare, behavioral health, or related setting preferred.
• Strong verbal and written communication skills.
• Proficient computer skills and the ability to learn and use agency‑specific electronic systems.
• Ability to obtain and document complete and accurate information.
• Demonstrated ability to exercise good judgment when triaging calls and determining when assistance is needed.
• Strong interpersonal skills and the ability to communicate effectively with individuals from diverse backgrounds and with varying levels of ability and functioning.
• Ability to maintain appropriate professional boundaries and confidentiality.
• Commitment to treating all clients and visitors with dignity, respect, compassion, and patience.

Responsibilities

• Greet and assist participants, visitors, staff, and other individuals entering the agency in a welcoming, respectful, and professional manner.
• Answer a high volume of incoming telephone calls promptly and courteously.
• Screen and triage telephone calls, determine the nature and urgency of requests, and direct calls to the appropriate department or staff member.
• Take complete, accurate, and timely messages, including the caller's name, contact information, reason for calling, and other pertinent details.
• Respond appropriately to routine inquiries while recognizing situations that require immediate referral or escalation.
• Respond to non‑emergency needs with resources or referrals to programs and document interactions.
• Provide clear and accurate information regarding agency programs, services, procedures, and appointments within the scope of the position.
• Maintain a professional reception area and ensure that the front desk and surrounding area remain neat, organized, and welcoming.
• Use computers and standard office technology proficiently to enter information, retrieve records, send and receive communications, and perform other administrative tasks.
• Maintain appropriate confidentiality and protect sensitive client and agency information.
• Use effective communication and de‑escalation techniques to help manage upset or agitated individuals and maintain a safe and orderly environment.
• Recognize situations that may pose a safety concern and promptly notify appropriate supervisory or clinical staff in accordance with agency procedures.
• Follow agency policies and procedures regarding safety, confidentiality, emergency situations, and client interactions.
• Maintain reliable attendance and punctuality and demonstrate flexibility in responding to changing priorities in a busy environment.
• Perform other reception and administrative duties as assigned.

Skills

Verbal Communication

Written Communication

Customer Service

Computer Skills

Call Triage

Confidentiality

Interpersonal Skills

Professional Boundaries

Education

High School Diploma

Additional Education Preferred

Tools

Office Software

Job description

People USA in Edmonton is seeking a Front Desk Receptionist to greet participants and visitors with professionalism and compassion. You will answer calls, triage requests, and manage messages while maintaining a welcoming and confidential reception area.

The role requires excellent verbal and written communication, proficiency with standard office software, and the ability to multitask in a high-activity environment. Prior reception or human services experience is preferred.