front desk hotel clerk

Blackstone Mountain Lodge; Canmore; On-site; CAD 35,000 - 45,000; Full time

Job summary

A hospitality resort in Canada seeks a Guest Service Agent for permanent, full-time employment. The candidate will register guests, process payments, and provide exceptional customer service. Applicants should have prior experience, be reliable, and capable of standing for extended periods. This role requires flexibility and exceptional interpersonal skills. On-site housing options and benefits like group insurance are provided.

Benefits

Free parking available

Learning/training paid by employer

On-site housing options

Travel insurance

Commission

Qualifications

• 1–2 years of experience in a related field, preferably in hospitality.
• Must undergo a criminal record check.

Responsibilities

• Register guests and assign rooms.
• Process guest check-outs and payments.
• Provide customer service and information about hotel facilities and local attractions.
• Assist clients with special needs.
• Follow emergency and safety procedures.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Judgement

Organized

Reliability

Team player

Job description

Terms of employment

• Permanent employment
• Full time

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests\' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization

Type of experience

• Call centre

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Bonus
• Commission
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site housing options
• Other benefits
• Travel insurance

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-10-03

Important notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Blackstone Mountain Lodge

• Accommodation and food services
• 2job postings advertised
• Large business(between 100 and 500 employees)