Front Desk & Community Services Liaison

Kwikwetlem First Nation; Coquitlam; On-site; CAD 40,000 - 45,000; Full time

Job summary

kʷikʷəƛ̓əm First Nation is seeking a Receptionist / Community Services Receptionist to provide front-line reception and general administrative support at the Administration Building, serving as a vital link between Members, staff, leadership and external stakeholders.

The role requires exceptional interpersonal and communication skills, the ability to interact with diverse backgrounds, and the capacity to remain calm and solution-focused in difficult situations.

Qualifications

• Completion of secondary school is required; a High School Diploma or GED is preferred.
• Post-secondary education or training in Office Administration, Business Administration, Customer Service, Communications, or a related field is considered an asset.

Responsibilities

• Serve as the primary reception contact for Members, employees, Elders, Chief and Council, visitors, service providers, business representatives, and the general public, providing a professional, respectful, friendly, and culturally appropriate welcome.
• Greet visitors, determine the purpose of their visit, provide general information within the scope of the position, and direct individuals to the appropriate employee, department, service, meeting area, or resource.
• Provide additional assistance to Elders, individuals requiring accessibility support, and visitors requiring assistance navigating the Administration Building.
• Respond to in-person and telephone inquiries, direct calls, take accurate messages, assist with connecting callers to employees, and determine when matters require transfer or escalation.
• Recognize and appropriately elevate complaints, sensitive matters, unusual situations, safety concerns, and requests outside the authority of the position to the Office Manager or appropriate designated authority.

Skills

Reception

Customer service

Communication

Data entry

Office coordination

Education

Secondary school completion

Post-secondary in related field (asset)

Tools

Microsoft Office 365

MS Teams

Adobe Acrobat

Job description

kʷikʷəƛ̓əm First Nation is seeking a Receptionist / Community Services Receptionist to provide front-line reception and general administrative support at the Administration Building, serving as a vital link between Members, staff, leadership and external stakeholders.

The role requires exceptional interpersonal and communication skills, the ability to interact with diverse backgrounds, and the capacity to remain calm and solution-focused in difficult situations.