Kainaiwa Children’s Services Corporation - Receptionist

UpSourced HR; Lethbridge; On-site; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Health and dental benefits

Ongoing training opportunities

Competitive compensation

Job summary

Kainaiwa Children's Services Corporation seeks a Receptionist to welcome clients and manage front desk operations in a respectful, confidential manner. The role includes answering a multi-line phone system, directing inquiries, and coordinating room bookings to support program staff.

The ideal candidate will have a high school diploma, office administration training, strong communication skills, and the ability to manage multiple tasks while maintaining discretion in handling sensitive

Qualifications

• High school diploma or equivalent required.
• Post-secondary education in Office Administration or related field or equivalent experience.

Responsibilities

• Greet clients, visitors and community members in a courteous and professional manner.
• Operate the main telephone switchboard and direct calls appropriately.
• Receive, announce and direct visitors to staff.
• Coordinate bookings for meeting rooms and maintain schedules.
• Receive, sort and distribute mail, couriers, faxes and emails.
• Maintain front office areas and office supplies.

Skills

Customer service

Communication

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Office Administration training

Tools

Microsoft Office 365

Multi-line phone system

Job description

Kainaiwa Children's Services Corporation is a growing, dynamic First Nations organization providing programs and services to Blood Tribe children and families in need of support and protection so that they can become positive, healthy contributing members of our community; While maintaining KCSC’s Vision, Mission Statements and incorporating Blood Tribe Traditions through "Kainayssini" the Declaration of the Elders of the Blood Indian Nation.

POSITION OVERVIEW

Reporting to the Human Resource & Communications Manager, the Receptionist will be responsible for the booking of all appointments; processing all incoming telephone calls; channeling all incoming clients and visitors to the respective Children’s Services personnel; general duties including typing and performing other related duties as may be assigned from time to time

DUTIES AND RESPONSIBILITIES

Welcome clients, visitors, and community members in a courteous and professional manner.

Operate the main telephone switchboard and direct calls and inquiries appropriately.

Receive, announce, and direct visitors to the appropriate staff members.

Monitor staff sign-in/out records and assist during emergency procedures by maintaining attendance records.

Coordinate bookings for meeting rooms and maintain booking schedules.

Receive, sort, and distribute incoming mail, courier packages, faxes, and emails.

Distribute cheques and maintain secure handling of documents requiring pickup.

Maintain reception, kitchen, and common areas, including ordering office and kitchen supplies as required.

Book appointments for individuals accessing KCSC services.

Maintain office forms, bulletin boards, and other front office resources.

Respond to general inquiries and refer specialized requests to the appropriate department.

Work collaboratively with security, maintenance, and other staff to support daily operations.

Perform other administrative and reception duties as assigned.

QUALIFICATIONS

High school diploma or equivalent required.

Post-secondary education in Office Administration or a related field, or an equivalent combination of education and experience.

Experience operating a multi-line telephone system or switchboard.

Proficiency with Microsoft Office 365 and general computer applications.

Valid Class 5 Driver's Licence and reliable vehicle.

Demonstrated ability to maintain strict confidentiality.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent customer service and interpersonal skills.

Strong verbal and written communication skills.

Professional, courteous, and welcoming demeanor.

Strong organizational skills with the ability to prioritize multiple tasks.

Ability to maintain accurate records and manage administrative processes.

Ability to work independently while contributing to a collaborative team environment.

Knowledge of general office procedures and administrative practices.

Familiarity with KCSC programs and services, or the ability to quickly develop this knowledge.

Knowledge of the Blackfoot language.

Dependable, reliable, and committed to maintaining confidentiality at all times.

WHY WORK FOR US

We offer competitive compensation, health and dental benefits for eligible employees, and ongoing training opportunities.