Front desk clerk, hotel

Halifax Tower Hotel /Comfort Hotel; Beechville; On-site; CAD 36,000 - 48,000; Full time

Job summary

Halifax Tower Hotel / Comfort Hotel is seeking a front desk agent to warmly welcome guests, manage reservations, and provide information about local attractions. You will handle check-ins, resolve issues, and balance cash while ensuring a smooth stay for guests.

The role requires 1–2 years in hospitality front desk, strong communication, and reliability. Evening/Morning/Day shifts, permanent, English language environment, 35–40 hours weekly, on-site in Beechville, NS.

Qualifications

• Secondary school graduation certificate required.
• 1–2 years of experience in hospitality front desk or equivalent.

Responsibilities

• Register arriving guests and assign rooms.
• Take, cancel and change room reservations; process arrivals and departures.
• Provide information on hotel facilities and area points of interest.
• Balance cash, prepare reports and receipts.
• Maintain inventory of vacancies and room assignments.

Skills

Client focus

Interpersonal skills

Oral communication

Flexibility

Organization

Reliability

Resourcefulness

Education

Secondary school certificate

Tools

Central reservation system

Computerized bookkeeping system

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Computerized bookkeeping system
• Central reservation system (CRS)

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Resourcefulness

Employment terms options

• Evening

Employment terms options

• Shift
• Morning
• Day
• Weekend
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week