front desk hotel manager

Best Western Plus Siding 29 Lodge; Banff; On-site; CAD 42,000 - 62,000; Full time

Job summary

Best Western Plus Siding 29 Lodge in Banff, Canada, is seeking an experienced hospitality supervisor to manage daily hotel operations on site. The role involves staff supervision, policy implementation, and guest service leadership to ensure exceptional guest experiences.

Responsibilities include front desk support, training, supplier negotiations, and coordinating maintenance and inventory. Strong communication and teamwork are essential to deliver outstanding service to guests and clients.

Qualifications

• 2 years to less than 3 years of experience
• On site work only
• Experience in hotel, motel or resort operations helpful

Responsibilities

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for materials and supplies
• Conduct training sessions
• Negotiate with clients for facility use
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

Education

College/CEGEP certificate or diploma (1–2 years)

Client focus

Excellent oral communication

Excellent written communication

Team player

Initiative

Flexibility

Tools

MS Word

QuickBooks

MS Excel

MS Office

MS Outlook

MS Windows

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Word
• Quick Books
• MS Excel
• MS Office
• MS Outlook
• MS Windows

Additional information

Security and safety

• Criminal record check

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player